Our Standard Operating Procedures
Firstly, once you call us, you'll be connected with one of our very own Polk County based despatchers, our rain gutter cleaning despatchers have got several years of experience in the business and give professional support and services.
We are going to determine together with you the last time your gutters were cleaned and cleared and making use of satellite images we can look at & access your home.
Using this information, we will provide you with a set price bill to clean your rain gutters and clearing your downspouts, and when probable, also cleaning the leaves and clutter from your roof structure.
Following your call you will get an e-mail along with complete written documents. We will confirm the cost given over the telephone and the bid, describing the break-down of price, precisely what job is going to be carried out and when we will complete the task.
Our jobs are done punctually thanks to our knowledgeable scheduling staff that will identify the ideal route for the gutter cleaner to enable them to work the most distance-efficient and time-efficient route. This will save traveling time and gasoline so we could pass on the cost savings to the clients.
You will receive a telephone call 24 hours prior to the scheduled job to give you a window of arrival when the technician will be there.
Very often our work is accomplished whilst the client is out since we are just working on the outdoors of the property. But if you are staying in for our team we will contact you if for whatever reason if the timing varies.
If you're home once the gutter cleaner arrives, he will introduces himself as well as request you to walk all around the residence with him discussing any critical troublesome areas to deal with.
Right before we start, we just take pictures of all key areas we will be working in.
The rooftop is cleaned out of debris, roofing shingle grit & fallen leaves first of all, employing an electric blower as well as a scoop to gather big leaf heaps.
For superior quality benchmarks, after the complete cleaning & clear of your home's roof, we turn to the gutter, cleaning leaves/twigs & debris from that utilizing tools such as trowels and collection equipment, we place all of this in bags since we clean up the workspace, and then, we're going to carry those bags along with us so you do not need to deal with them
Following the roof & gutters are cleared and cleaned, we move onto checking the downpipes. We've specialized equipment to employ for the cleaning and clearing of them. Often obstructions could be undetected & hidden. We clear all these blockages for you personally.
When the work is all done we take photographs of all the work done and will share these with you through email. You will subsequently be able to see the pre and post.
In addition, we issue our invoices & bills by e-mail and you could opt to pay out us by cheque, hard cash, bank transfer, or payment link in secure e-mail, - you may also pay by credit card over the telephone if you like
We contact all our clients after the work has been finished to ensure that the job was accomplished to the high benchmarks anticipated from us
If you are not pleased for whatever reason, we will gladly revisit and remedy the problem.
Because we're perfectionists and carry out our cleaning work to exacting benchmarks, we are more comfortable giving a 45 day no clog assurance.
