Our Process
Firstly, when you call us, you will be connected with one of our locally based despatchers, our gutter cleaning despatchers have years of experience in the business and provide expert help and assistance.
We will assess your home using satellite imagery and having a brief discussion with you on the condition of the gutters and when they were last cleaned.
Using this information, we will give you a fixed price bill for cleaning your gutters and clearing your downspouts, and if possible, also cleaning the leaves and debris from your roof.
You will receive a copy of this bid and full documentation by email right after the call, this confirms exactly what we will do, when we will do it, and how much it will cost
Our scheduling team who has the responsibility to ensure all of our jobs are done promptly, they are in charge of working out the best routes for our gutter cleaners so that they can attend the jobs in the most time and distance efficient route, saving gas and time driving allows us to give you the best value, they will call you 24 hours before your job is due to start and they will give you an arrival window for our tech to attend.
Rest assured if this changes for any reason you will be told before time, saving you from waiting for us, although many of our jobs are done when the client is not home
The cleaner will always introduce himself to you on arrival, and if you have time, we will walk around the property with you and you can point out any trouble spots
Before we start, we take photographs of all major areas we will be working in
We start with the roof, cleaning it down of leaves, debris and shingle grit, we use a blower to do this, and also use scoops to pick up big bundles of leaves.
With the roof clean and clear, we move to the gutter, removing leaves and debris with trowels and scooping tools, we bag up all of this debris as we clear it, we don’t leave it on your roof or throw it to the ground below - we work to the highest standards of cleanliness
With the gutters all clear we move to the downspouts, checking that they are free and clear of obstructions, we carry tools and special equipment to clear any blockages that may be there, we can also detect blockages that may not be obvious at first look.
Once complete we take photos of our finished work and share these with you by email.
We also issue our receipts and invoices by email and you may choose to pay us by cheque, bank transfer, cash, or payment link in secure email, - you may also pay by credit card over the phone if you prefer
We call all of our customers after the work has been completed to ensure that the job was done to the high standards expected of us
Because we are perfectionists and carry out our cleaning to exacting standards, we are comfortable giving a 45 day no clog guarantee.
Should our work not meet and exceed your expectations, we will attend your property to remedy the problem with no fuss.
