Our Typical Operating Procedures
To begin with, whenever you call us, you will be in touch with one of our very own Polk County centered despatchers, our rain gutter cleaning despatchers have got many years of practical experience in the business and provide professional support and service.
We will figure out with you the previous time your rain gutters were cleaned and using satellite images we can look at and view your household.
With this details we could offer you a fixed-price charge for gutter & downspout cleaning as well as cleaning any kind of dirt or leaves and twigs from the roofing.
You will get your own personal copy of this quote by email to confirm exactly what we plan to do, exactly when we could do it and how much it is going to cost you.
Our scheduling team will likely have previously worked the right route for them, so that they can reach the job quickly and most cost efficient that will permits us to provide you with the very best service & best cost saving on gasoline as well as time.
The team will call you 24 hours prior to the cleaning services begin the job and can provide you an time gap for our specialist team appears, although many of our jobs are done when the client is not at home
If this should change, you will be informed beforehand so you don't have to wait. Many of our work is completed without the customer staying at residence too.
Immediately after arrival the cleaning specialist is going to introduce himself to you &, when you are home and also have the time, walk around the property or home with you to tell you problem areas.
Just before we start, we just take pictures of all of the key areas we will be working in.
We will then initially use the leaf blower to clean up dirt & leaves right from the roof so all of this cleared just before cleansing the gutters. All leaves will be picked up using our scoops & bagged up.
For top quality standards, after the full cleaning & clear of the roof, we go to the rain gutter, removing fallen leaves and debris from that using tools like trowels and collecting tools, we put all of this in baggage as we thoroughly clean the workspace, then, we're going to take those sacks with us this means you don't really need to deal with them
Right now, with the rain gutters totally cleaned, we turn to check the state of the downpipes, to see if they are free from blockages and full clear, our team is well equipped with the right tools to remove blockages that could be a problem for the rain water to move, furthermore, we're capable to locate obstructions that won't be apparent or visible at the initial look
We will send you an email with photos of all the locations that were cleaned and cleared once the work is concluded.
Furthermore, we issue our invoices by email and you may choose to pay out us by check, hard cash, bank transfer, or payment link in safe email, - also you can pay off by credit card over the telephone if that suits you
You will receive a phone call from us following the job was finished to be sure you are happy with the work and that the job was finished towards the very high standards which we promise.
Should our job not really meet & exceed your anticipations, we will attend your property in Walk in Water Road to treat the issue with no fuss.
At Ken's Gutters, we're perfectionists and therefore are happy to give every customer a 45-day assurance.
