Our Standard Operating Procedures
First off, as soon as you do make the first call, you'll be connected with one of our dispatchers located within Lafayette County. Our dispatchers have years of experience in gutter cleaning and will provide you with the best help and assistance.
We are going to figure out with you the previous time your gutters were cleaned and making use of satellite pictures we are able to examine & view your property.
By using this details we are going to provide a price personalized to you personally to clean up your rain gutters & downspouts and when possible we are going to clear the leaves and clutter from the roofing.
You will receive a duplicate of this bid and complete records by email immediately after the call, this confirms just what we will complete, when we are going to do it, and just how much it will cost you
Our scheduling team who has got the duty to make sure that all of our tasks are done promptly, they will be responsible for figuring out the very best routes for our gutter cleaners in order to show up at the jobs in the most time and distance-efficient route, saving fuel & time driving allows us to provide you with the greatest value.
They're going to call you 24 hours before your work is due to start out and they can give you an arrival window for our tech to visit.
The cleaning specialist will introduce himself to you upon planned arrival, and when you've time, we are going to walk around your property with you and you may indicate any problem areas.
Before commencing on the cleaning, photographs are taken of the main areas that are going to be worked on.
The work begins at the roof structure, cleaning all the remains of fallen leaves, dust & stones. For this process, we use a blower as main tool, among the list of other tools we can mention shovels to collect large bunches of leaves
With the roof structure thoroughly clean & clear, we go to the gutter, getting rid of leaves/twigs & dirt with trowels & scooping devices, we bag up all this rubble when we clear it, we don't leave it on the roofing or throw it to the ground below - we work to the top benchmarks of cleanliness
Now, with the rain gutters totally cleaned out, we turn to inspect the condition of the downspouts, to find out whether they're totally free of blockages and 100 % clear, our team is well-equipped with the right tools to remove blockages that could be a problem for the rain water to pass, also, we are able to identify blockages that might not be noticeable or visible at the initial look
We will send an email with pictures of all the locations that have been cleaned out once the job is concluded.
In addition, we send our bills and invoices through email and you could opt to pay us by cheque, bank transfer, hard cash, or payment link in secure e-mail, - you can even pay by credit card on the phone if you like
As soon as all is finished, we call up our clients and get their opinion of the job in order to be sure that the task was completed as expected and with the high quality we provide you with
We will return to your house, with no fuss, & remedy any concerns if we have not surpassed your expected results ..
Our service package offers regular planned cleaning up of gutters and downspouts to help keep your house protected. We are going to visit 2 to 4 times every year depending on your rain gutter style and roof type as well as what types of trees are around the house.
