Exactly How Our Process Works
To begin with, when you contact us, you will be connected with one of our very own Lake County centered despatchers, our rain gutter cleaning despatchers possess years of experience in the industry and give expert guidance & services.
We are going to examine your residence using satellite imagery and having a quick talk with you about the condition of your gutters and when these were last cleaned out.
Using this details, we're going to provide you with a set price bill for cleaning your rain gutters and clearing the downspouts, and when probable, also cleaning the leaves & rubble out of your rooftop.
You will receive a duplicate of this bid and full documentation by e-mail right after the phone call, this shows exactly what we are going to complete, when we are going to do it, and how much it'll cost you
Our scheduling team who has got the responsibility to make sure that all of our tasks are done promptly, they are responsible for working out the best paths for our gutter cleaners in order to attend the jobs within the most time and distance-efficient path, conserving fuel & time driving permits us to provide you with the greatest value.
You will get a phone call 24 hours ahead of the scheduled job to provide you with a window of arrival when the technician is going to be there.
When this should change, you're going to be informed upfront so you don't need to wait around. A lot of our tasks are completed without the need of the client staying at residence too.
The cleaning service personal will, with no exception, introduce himself to you, so if you're available, they will ask to you personally be guided around the residence and express any issue he could possibly identify.
Prior to starting on the cleaning, pictures are taken of the important areas that are going to be worked on.
The roof is cleaned of dirt, shingle grit & fallen leaves to start with, using an electrical blower and a scoop to gather big leaf heaps.
All our gutter cleaning specialists do the job with very high benchmarks of cleanliness during the work. They are going to next start off cleaning the gutters using scooping equipment & bag up as they clear, meaning absolutely no mess is left on to the ground to eliminate later and have blow aside.
Our next step is looking at your downspouts and ensuring there aren't any clogs or obstructions. We utilize special tools to address blockages and we can also locate blockages which are not always visible at first glance.
After the job is completed we take photographs of the work done and will present these with you through email message. You will subsequently be able to see the before and after.
Additionally, you will receive bills and invoicesby email so that you can pay off by cash, secure e-mail payment link, bank transfer, or check. If you like, you can also pay on the phone with a credit card.
You will receive a call from our company right after the job has been completed to make certain you are satisfied with the work and also that the job was done towards the highest standards that we promise.
If you're not satisfied with all the work which has been carried out, we are going to make sure to support and fix your grievances with no hassle
At Ken's Gutters, we're perfectionists and are very happy to give each customer a 45-days promise.
