Our Typical Operating Procedures
To begin with, the moment you make your very first call, you will be connected with one of our very own dispatchers situated in Lake County. Our dispatchers have many years of working experience in gutter cleaning service and can provide you with the very best guidance and assistance.
We will measure your home utilizing satellite images and having a short talk together with you about the condition of your gutters and when these were last cleaned.
Using this details we can offer you a fixed-price charge for gutter and downpipe cleaning and also cleaning up any kind of clutter or leaves from the roof.
You will receive a copy of the offer with all the documents right at the end of the call and this will confirm exactly what we're going to carry out, when we're gonna get it done and how much it will cost you.
Our scheduling team will likely have previously worked the best route for them, so they can reach the work immediately and most cost-effective which will allows us to provide you with the perfect services and very best cost saving on gasoline as well as time.
They are going to contact you 24 hours just before your work is due to begin and they can provide you an arrival time frame for our professional to visit.
Very often our tasks are finished whilst the client has gone out since we are simply just working on the outside of the home. However if you are staying in for our team we are going to call you if for whatever reason if the timing changes.
Upon arrival the cleaning specialist is going to introduce himself to you and, if you are home and also have the time, walk around the property or home with you to tell you troublesome areas.
Just before we start, we take photos of all of the key regions we are going to be working in.
We will initially utilize the leaf blower to clean up dust and fallen leaves from the roof structure so all of this removed just before cleansing the gutters. All leaves are going to be collected with our shovels & bagged up.
Once the roof is cleaned out, we are going to remove debris & leaves from your rain gutter utilizing scooping tools & trowels. All of the debris is neatly bagged up as we work. Nothing gets tossed on the ground or left behind on the roofing.
Now, with all the rain gutters all cleaned, we turn to inspect the state of the downspouts, to find out whether they're clear of blockages & 100 % clear, our team is well equipped with the proper tools to remove obstructions that could be a problem for the rain water to move, additionally, we are able to detect obstructions that might not be obvious or visible at first look
We are going to send an email with pictures of all of the spaces that have been cleaned after the work is done.
Additionally by e-mail, we deliver our invoices towards the service charge, for payments process, our company offers you different options, as hard cash, check, bank transfer, or payment link through a risk-free email, furthermore, you could use your cell phone to pay by credit card
You will receive a call from our company following the work has been concluded to be sure you are content with all the work and that the task was done towards the very high standards which we guarantee.
In the event that you are unhappy with all the work that's been undertaken, we're going to be sure to support and address your concerns with no problem
We will guarantee a 45 day no block, since we know our job will be performed towards the great standard.
