Our Standard Operating Procedures
To start with, the moment you do make your very first call, you will end up connected to one of our dispatchers located in Lake County. Our dispatchers have several years of practical experience in gutter cleaning and can give you the best help & assistance.
We make use of satellite imagery to assess your premises and explore when your rain gutters were previously cleaned out as well as what condition they're in at present.
With this particular details we can offer you a fixed-price cost for rain gutter and downpipe cleaning and also cleaning any kind of dirt or leaves and twigs from the roof structure.
You will receive a duplicate of the bid & complete documents by e-mail soon after the call, this confirms just what we are going to carry out, when we will do it, and just how much it will cost
We've got a team specialized on schedules and timeframes, they will ensure that our work are carried out immediately, they are responsible of the paths that the gutter cleaners take on, so, their role is find the best path to the necessary locations to avoid wasting time & take the most effective route, with this, not simply gas cost is saved but provides to you efficient cost.
The team will call you 24 hours before the cleaning service start off the work and will provide you with an time space for our specialist team appears, although a lot of our tasks are carried out when the customer isn't home
The cleaning specialist will introduce himself to you personally upon arrival, and if you've time, we're going to walk around the property together with you and you could indicate any problem areas.
Just before we start, we take pictures of all the key regions we are going to be working in.
The task commences at the roof, clearing all of the remains of leaves, dust and tiny rocks. For this particular job, we use a blower as main device, amongst the other equipment we can point out shovels to pick up huge bunches of fallen leaves
For quality standards, right after the full cleaning and clear of your roof, we go to the rain gutter, clearing leaves/twigs & dirt from it utilizing specific tools such as trowels & collecting tools, we put all of this in baggage as we thoroughly clean the work area, and then, we are going to take those sacks with us so you don't need to take care of them
With all the gutters totally clear we go to the downspouts, checking they are free and also clear of obstructions, we bring specific equipment and tools to remove any obstructions that could be there, we can also identify blockages that may well not be visible at initial look.
When complete we take pictures of our finished job and share all those with you through email message.
We also provide our receipts & invoices through email and you might elect to pay out us by cheque, hard cash, bank transfer, or settlement link in safe e-mail, - you might also pay off by credit card on the telephone if that suits you
We call all our clients right after the job has been completed to ensure that the work was completed towards the very high benchmarks expected of us
At Ken's Gutters, we're perfectionists and are pleased to provide each and every customer a 45-day guarantee.
Our service plan provides routine scheduled cleaning of gutters & downspouts to keep your property protected. We are going to visit 2 to 4 times per year according to your gutter layout and rooftop type in addition to what types of trees are actually around your home.
