Our Course of Action
First of all, when you call us, you will be connected with one of our Lake County based despatchers, our gutter cleaning despatchers have several years of experience in the industry and give professional support and service.
We're going to assess your residence using satellite imagery and having a short conversation together with you on the condition of the gutters and when these were previously cleaned out.
A fixed price will then be given to you for the cleaning of your roof structure whenever possible & clearance and cleaning up of the gutters and downpipes all around the home.
You will get your own copy of this price quote by email to confirm precisely what we plan to do, when we could do it & exactly how much it will cost you.
All of our jobs are done promptly because of our experienced appointment scheduling team who will discover the ideal route for our gutter cleaner to enable them to work the most time-efficient and distance-efficient path. This saves driving time and gas so that we could pass on the value savings to our customers.
The team will call you 24 hours before the cleaning services start the work and can provide you with an time space for our professional team appears, although a lot of our tasks are performed when the customer is not in the house
When this should change, you're going to be informed in advance so that you don't need to wait around. Many of our jobs are performed without the need of the client staying at house too.
The cleaning professional will, with no exception, introduce himself to you personally, and if you are available, they are going to ask to you personally be taken around the property or home and talk about any problem that he could spot.
Prior to the beginning of the project we will take photos of the rain gutters and also roof structure and of the task about to be handled.
We start with the roof, cleaning up it down of leaves, debris & shingle grit, we utilize a blower to achieve this, and also use shovels to pick up large heaps of leaves.
With the roofing thoroughly clean & clear, we proceed to the gutter, taking away leaves/twigs & debris with trowels and scooping tools, we bag up all of this dirt as we clear it, we don't leave it on the roofing or drop it to the floor underneath - we work to the highest benchmarks of cleanliness
Right now, with all the rain gutters totally cleaned, we turn to check the condition of the downpipes, to find out if they're clear of obstructions & 100 % clear, our staff is full equipped with the right tools to eliminate obstacles that could be a problem for the rain water to pass, furthermore, we are able to identify obstacles that won't be noticeable or visible at the initial look
Once the work is complete, we will take pictures of it & send them an email to you personally.
Also by email, we deliver our invoices towards the service charge, for payments procedure, our company offers you different choices, as cheque, hard cash, bank transfer, or payment link via a secure email, additionally, you may use your phone to pay by credit card
After all work is done, we get in touch with our clients and always check their opinion of the work in order to be sure that the job was completed as you expected and also the highest quality our company offers
If you aren't pleased for any reason, we will happily revisit and remedy the problem.
At Ken's Gutters, we're perfectionists and so are happy to give each and every customer a 45-day warranty.
Our service plan features frequent planned cleaning up of gutters & downspouts to keep your home protected. We are going to visit 2 to 4 times each year based upon your gutter layout & roof structure type along with what sorts of trees are near your house.
