Our Typical Operating Processes
Firstly, when you call us, you'll be connected with one of our Polk County based despatchers, our gutter cleaning despatchers possess several years of experience in the business and offer professional guidance and service.
We are going to determine together with you the last time your gutters were cleaned and using satellite images we will examine & view your household.
With this information we can provide a fixed-price cost for rain gutter and downpipe cleaning as well as cleaning any debris or leaves from the roof structure.
You will get a duplicate of this bid and complete records by email right after the call, this confirms just what we are going to do, when we will do it, and how much it will cost
Our appointment scheduling staff who has the responsibility to make sure that all of our tasks are done punctually, they're in command of working out the right paths for our gutter cleaners to allow them to attend the tasks in the most time & distance-efficient path, conserving gasoline & time driving allows us to provide you with the best value.
You will receive a phone call 24 hours ahead of the scheduled job to provide you a window of arrival when the tech is going to be there.
Be reassured that when for whatever reason this alters, you will be alerted ahead of time, saving you the wait, however, the majority of our jobs are executed when the customer isn't at-home.
The cleaner will introduce himself to you personally on planned arrival, and when you've time, we are going to walk around the residence with you and you may discuss any troublesome areas.
We're going to take photographs of the major of the working spot prior to commence with the job.
We will then initially use the leaf blower to clean up dirt and fallen leaves right from your roof structure so all of this cleared before cleaning the gutters. All fallen leaves are going to be collected using our scoops and parcelled up.
For top notch benchmarks, following the complete cleaning & clear of your roof, we go to the gutter, removing fallen leaves and debris from that utilizing specific tools such as trowels and collection equipment, we place all of this in baggage as we thoroughly clean the workspace, and then, we are going to take those sacks along with us this means you don't really need to take care of them
The next action is looking at your downspouts and making certain there aren't any clogs or blockages. We utilize specialized equipment to take care of blockages and we can also discover obstructions which are not necessarily noticeable initially.
Once complete we take photos of the carried out work and share those with you through email.
You will also receive receipts and invoicesby e-mail so you can pay off by hard cash, secure e-mail payment url, bank transfer, or check. If you prefer, you may also pay on the phone using a charge card.
You will receive a phone call from our company after the job has been finished to make sure you are happy with the work and that the job was completed to the highest standards that we promise.
If you're not happy with the work that has been done, we're going to be sure to support & sort out your complaints with no hassle
