How Our Procedure Works
First of all, the moment you do make your very first call, you'll be connected to one of our very own dispatchers positioned in Gadsden County. Our dispatchers have got several years of working experience in gutter cleaning and will provide you with the best guidance & assistance.
We're going to assess your house using satellite images and having a short discussion with you relating to the condition of the rain gutters and details on when these were last cleaned.
With this information we can provide a fixed-price cost for rain gutter & downspout cleaning as well as cleaning any dirt or leaves and twigs from the roof.
Following the telephone call you will get an email along with complete written documents. We're going to confirm the cost given over the phone and also the bid, describing the break-down of charge, precisely what work is going to be performed and when we can complete the work.
All our jobs are performed punctually thanks to our experienced appointment scheduling staff that will determine the ideal route for the gutter cleaner to allow them to work the most time-efficient and distance-efficient path. This saves driving time and gas so we can pass along the cost savings to our clients.
You will receive a telephone call 24 hours before the scheduled job to give you a window of arriving time when the professional is going to be there.
Be confident that if for whatever reason this alters, you'll be notified in advance, saving you the wait, however, the most of our works are performed when the client is not at-home.
Upon arrival the cleaner is going to introduce himself to you personally &, when you are home and also have the time, walk all around the property together with you to let you know the troublesome areas.
Just before we start, we take pictures of all of the key places we will be working in.
The roof is cleaned out of debris, shingle grit & fallen leaves first of all, employing an electric blower and a scoop to collect large leaf heaps.
Once the rooftop is cleaned out, we will take away dirt and leaves/twigs from your gutter using collecting tools and trowels. All the clutter is neatly packaged up as we work. Absolutely nothing gets tossed on the ground or left on the rooftop.
Our next action is looking at your downpipes and making certain there are no clogs or blockages. We employ specialized equipment and tools to deal with obstructions and then we could also discover obstructions that aren't always noticeable at first glance.
When the work is completed we will take photographs of the job done and will present all these with you by email message. You will then be able to observe the pre and post work.
In addition, we send our receipts and invoices through email and you might choose to pay us by check, bank transfer, hard cash, or settlement link in protected email, - you might also pay off by credit card over the phone if you like
Once all work is finished, we call our customers and check out their opinion of the work in order to make certain that the task was done as expected and with the top quality we provide you with
At Ken's Gutters, we're perfectionists and so are thrilled to offer each customer a 45 day promise.
Should you be unsatisfied with the work that's been completed, we are going to be sure to support and fix your concerns with no hassle
