Our Standard Operating Procedures
To start with, the minute you do make your very first call, you'll be connected to one of our very own dispatchers situated in Polk County. Our dispatchers have got several years of working experience in gutter cleaning service and can give you the best help & services.
We're going to establish with you the previous time your rain gutters were cleaned and cleared and making use of satellite images we are able to examine and view your household.
With this information we are able to provide fixed-price cost for rain gutter & downspout cleaning and also cleaning any clutter or leaves off the rooftop.
You will get a duplicate of the bid with all of the documents towards the end of your call and this would validate exactly what we're going to undertake, when we're gonna do it and exactly how much it's going to cost you.
Our scheduling staff who has got the responsibility to make sure all of our tasks are completed promptly, they will be in charge of working out the best routes for our gutter cleaners in order to attend the jobs within the most time & distance efficient route, conserving gasoline & time driving permits us to give you the greatest value.
You will receive a call 24 hours ahead of the scheduled job to give you a window of arriving time when the technician will be there.
The cleaning service personal will always, without exception, introduce himself to you personally, so if you're readily available, they'll request to you personally be guided across the property and explain any problem that he may identify.
Prior to starting on the cleaning work, pictures are taken of your major areas that will be worked on.
The roof is cleaned of debris, roofing shingle grit & leaves first of all, using an electric blower plus a scoop to get together large leaf heaps.
When the roofing clean and clear, we move to the rain gutter, getting rid of leaves and debris with trowels & scooping tools, we bag up all of this clutter as we clear it, we don't let it sit on the rooftop or put it to the floor below - we work to the very best standards of cleaning
Our next stage is checking your downpipes and making certain there aren't any clogs or obstructions. We employ specialized tools and equipment to deal with obstructions and then we can also discover blockages which are not necessarily visible initially.
When the work is completed we take photographs of all of the job done and will present all these with you by email message. You will then be able to observe the pre and post.
Also by e-mail, we send out our invoices towards the service charge, for payments procedure, we offer you many different options, as cash, check, bank transfer, or payment url through a risk-free e-mail, furthermore, you could use your phone to pay by visa or mastercard
We contact each of our clients following the work has been carried out to ensure that the task was done towards the very high standards anticipated from us
Our service package delivers frequent scheduled clearing of rain gutters and downspouts to help keep your residence protected. We're going to visit 2 to 4 times per year depending on your rain gutter style and roof type as well as what kinds of trees are around your household.
