Our Standard Operating Procedures
First of all, when you contact us, you will be connected with one of our very own Hillsborough County based despatchers, our gutter cleaning despatchers have years of experience in the industry and offer professional support & assistance.
We then will look at your residence using satellite imagery and speak with you when they were previously cleaned, as well as the condition of your rain gutters.
A set price will then be presented to you personally for the cleaning up of the roofing whenever possible & clearance & cleaning up of the gutters & downspouts all around your house.
You will get a copy of the bid and complete documents by e-mail immediately after the call, this shows exactly what we are going to do, when we will do it, and just how much it will cost you
We have a team specialized on work schedules & timelines, they make sure that our work are performed immediately, they are responsible of the routes the gutter cleaners take, so, their role is locate the ideal route to the needed locations to avoid wasting time and take the best route, with this, not just fuel cost is saved but provides to you efficient cost.
They will call you 24 hours before your work is due to start and they can give you an arrival time frame for our professional to attend.
Quite often our work is completed while the customer has gone out since we are simply just working on the outdoors of the home. But if you are remaining in for us we are going to call you if for any reason if the timing changes.
The cleaning professional will, without exception, introduce himself to you, and if you are readily available, they're going to request to you personally be guided all around the residence & explain any problem that he could possibly detect.
Before commencing on the cleaning work, photographs are taken of the major areas that'll be worked on.
The rooftop is cleaned out of debris, roofing shingle grit & leaves to begin with, using an electric blower along with a scoop to get together big leaf heaps.
Once the rooftop is cleaned, we will take away debris and fallen leaves from your rain gutter using scooping tools & trowels. All of the debris is nicely bagged up as we work. Absolutely nothing gets thrown on to the floor or left behind on the rooftop.
Right now, with the rain gutters all cleaned out, we turn to inspect the state of the downspouts, to see if they're free of blockages and full clear, our team is well-equipped with the appropriate tools to clear out blockages that could be a problem for the rain water to pass, furthermore, we're capable to detect blockages that will not be noticeable or visible at first look
When the job is done, we will take images of it and e-mail them to you personally.
Additionally by e-mail, we send out our invoices towards the service cost, for payments process, we offer you various options, as cash, cheque, bank transfer, or payment link through a secure e-mail, also, you can use your phone to pay out by credit card
When all is done, we contact our clients and always check their point of view of the job in order to ensure that the task was completed as you expected and also the best quality we provide you with
If you aren't pleased for any reason, we will gladly come back & remedy the issue.
Our service package features regular planned clearing of rain gutters and downspouts to keep your household protected. We are going to visit 2 to 4 times each year depending on your rain gutter style & rooftop type along with what sorts of trees are around your home.
