Our Standard Operating Processes
Firstly, whenever you contact us, you will be in touch with one of our very own Lake County centered despatchers, our gutter cleaning despatchers possess years of experience in the industry and give professional support and services.
We are going to determine with you the previous time your gutters were cleaned and cleared and using satellite images we will look at & access your home.
Using this details we can give you a fixed-price charge for gutter & downpipe cleaning and also cleaning up any kind of dirt or leaves and twigs from the roof.
You get your own copy of this quote by e-mail to validate precisely what we plan to do, exactly when we could do it & how much it will cost you.
Our scheduling staff who has got the responsibility to ensure all our jobs are carried out promptly, they're in command of figuring out the right paths for our gutter cleaners in order to show up at the jobs within the most time and distance-efficient path, saving gasoline & time driving permits us to provide you with the greatest value.
You will get a phone call 24 hours ahead of the scheduled job to give you a window of arrival when the technician is going to be there.
The cleaning service personal will always, without exception, introduce himself to you, so if you're available, they'll ask to you be taken all around the property or home and express any problem that he may detect.
Prior to the beginning of the job we will take pictures of your rain gutters and roof structure and of the task about to be done.
We start out with the roof, cleaning it down of leaves, debris and roofing shingle grit, we make use of a blower to accomplish this, and also use scoops to grab large bundles of fallen leaves.
When the roof structure clean & clear, we move to the rain gutter, eliminating leaves/twigs and debris with trowels & scooping tools, we bag up all of this dirt when we clear away it, we don't let it sit on your roof structure or dump it to the floor below - we do the job to the very best standards of cleaning
Right now, with the rain gutters totally cleaned out, we turn to inspect the condition of your downspouts, to find out if they're free of blockages & full clear, our team is full equipped with the proper tools to eliminate blockages that may be a problem for the rain water to move, additionally, we are capable to detect obstacles that won't be noticeable or visible at first look
When done we take photos of our finished work and share these with you through email.
In addition, we send our bills and invoices by e-mail and you might opt to pay us by cheque, bank transfer, cash, or settlement link in safe e-mail, - you may also pay by visa or mastercard over the telephone if that suits you
You will receive a phone call from us as soon as the job was finished to ensure you are satisfied with all the work and that the job was carried out towards the high standards that we guarantee.
Should you be unsatisfied with all the work which has been carried out, we will be sure to support and fix your complaints with no problem
