Our Standard Operating Procedures
Call us and you will be in touch with one of the local Lake County despatchers who has got lots of practical experience and will also be able to offer skilled assistance.
We're going to determine together with you the last time your rain gutters were cleaned and cleared and utilizing satellite imagery we can discuss & view your property.
Using this details we are able to provide a fixed-price cost for rain gutter and downspout cleaning as well as cleaning up any kind of debris or leaves from the roofing.
You will get a copy of the bid and full documentation by email right after the phone call, this confirms precisely what we will undertake, when we are going to do it, and exactly how much it will cost
Our scheduling team who has the responsibility to make sure our tasks are completed immediately, they will be responsible for figuring out the best routes for our gutter cleaners so that they can attend the tasks within the most time and distance-efficient route, saving gasoline and time driving allows us to give you the greatest value.
They're going to contact you 24 hours before your job is due to start and they will give you an arrival window for our specialist to visit.
The cleaning service professional will always, with no exception, introduce himself to you personally, and if you are available, they're going to ask to you personally be guided around the property & express any issue that he could possibly identify.
Before the start of the project we take photos of the gutters and also roof structure and of the work about to be done.
We will then initially use the foliage blower to clean off debris & leaves from your roofing so all of this removed prior to cleaning the rain gutters. All leaves will be picked up with the scoops & bagged up.
When the roof clean & clear, we move to the gutter, taking away leaves/twigs and debris with trowels and scooping devices, we bag up all this dirt when we clean up it, we don't leave it on your roof structure or drop it to the floor below - we do the job to the very best benchmarks of cleaning
The next action is checking out your downspouts & making certain there are no clogs or blockages. We utilize specialized equipment to take care of obstructions and we can also locate obstructions which aren't always noticeable at first glance.
When complete we take photographs of our finished job and show those with you through email.
You will also get by e-mail, a bill & invoice for the work completed. There are many ways to pay off. You may pay by credit card on the phone if you want or you may click on the payment url in the e-mail, by bank transfer, by cheque or by hard cash.
We generally call up our clients following completion of the project to make sure they are happy with the highest standards we work tirelessly to offer.
If you are not pleased for whatever reason, we are going to gladly revisit & remedy the issue.
Because we are perfectionists and perform our cleaning to accurate standards, we're comfortable providing a 45 day no clog guarantee.
Our service plan offers you regular scheduled cleaning up of rain gutters and downpipes to keep your household protected. We will visit 2, 3 or 4 times each year based on your rain gutter layout and roof type as well as what types of trees are bordering the house.
