Our Standard Operating Procedures
To begin with, the moment you make your very first call, you'll be connected to one of our dispatchers located within Lake County. Our dispatchers have years of working experience in gutter cleaning service and will provide you with the very best guidance and assistance.
We're going to evaluate your house utilizing satellite images and having a quick conversation together with you about the condition of the gutters and details on when they were previously cleaned.
Using this information, we will provide you with a fixed price bill for cleaning your gutters & clearing your downpipes, and if probable, additionally cleansing the leaves and debris from the roof structure.
You will receive a copy of the offer with all the paperwork towards the end of your call and this will validate exactly what we are going to perform, when we're gonna do it and just how much it's going to cost you.
Our appointment scheduling staff who has the obligation to make sure that all our tasks are done punctually, they happen to be responsible for figuring out the best paths for our gutter cleaners in order to be present at the tasks within the most time & distance-efficient route, conserving gas & time driving allows us to provide you with the best value.
You will get a call 24 hours prior to the scheduled task to give you a window of arrival when the professional will be there.
When this should change, you're going to be informed ahead of time so you don't need to wait. Many of our jobs are performed without the need of the customer staying at house too.
If you're home once the rain gutter cleaning specialist arrives, he's going to introduces himself and ask you to walk across your property with him discussing any kind of major trouble spots to deal with.
Prior to the start of the job we take photographs of the rain gutters as well as roof and of the task about to be undertaken.
We will first utilize the foliage blower to clean off debris & leaves from the roofing so all this cleaned before cleaning the rain gutters. All leaves are going to be picked up using our scoops and bagged up.
When the roof thoroughly clean and clear, we move to the rain gutter, taking away leaves & debris with trowels and scooping tools, we bag up all this rubble as we clear away it, we don't leave it on the rooftop or put it to the floor underneath - we get the job done to the highest standards of cleanliness
Now, with all the rain gutters totally cleaned out, we turn to inspect the condition of your downpipes, to determine if they are free of blockages and 100 % clear, our company is well-equipped with the right tools to clear out obstructions that could be a problem for the rain water to pass, furthermore, we're capable of detect blockages that will not be noticeable or visible at first look
We're going to send an e-mail with photographs of the spaces which were cleaned after the work is done.
Additionally, you will receive receipts & invoicesby email so you can pay by cash, safe e-mail payment link, check, or bank transfer. If you prefer, you can even pay over the telephone using a card.
We call each of our clients after the job has been carried out to ensure that the task was completed towards the highest benchmarks expected from us
Simply because we're perfectionists and conduct our cleaning to exacting standards, we're comfortable offering a 45-days no clog warranty.
Should our job not really satisfy and exceed your expectations, we will attend your property in Lake View Homes to treat the problem without any hassle.
