Our Standard Operating Procedures
To start with, the moment you do make your first call, you'll be connected to one of our dispatchers positioned in Polk County. Our dispatchers possess many years of experience in gutter cleaning and will give you the best guidance & assistance.
We will assess your house utilizing satellite imagery and having a quick talk together with you on the condition of the gutters and when they were last cleaned out.
By using this data we will provide you with a price customized to you personally to clean out your gutters and downpipes and when achievable we are going to clean up the leaves and clutter from the roofing.
Following your telephone call you will get an email with full written documentation. We will affirm the cost provided over the phone along with the bid, detailing the break-down of cost, precisely what job is going to be carried out and when we can carry out the job.
Our appointment scheduling team will have previously worked the best route for them, so they are able to reach the job punctually and most cost efficient that will allows us to give you the perfect services & very best value saving on gas as well as time.
Our gutter cleaning specialist will contact you 24 hours prior to your job start day and will let you know their arriving time.
Often our tasks are performed whilst the client is out since we are just working on the outside of the property. But if you are remaining in for us we are going to phone you if for any reason if the timing changes.
The cleaning service professional will, without exception, introduce himself to you, and if you are readily available, they are going to request to you personally be guided all around the property or home & explain any problem that he could detect.
Prior to the start of the project we take photographs of your gutters & roof structure and of the job about to be carried out.
We commence with the roofing, cleaning up it down of leaves, debris & roofing shingle grit, we use a blower to get this done, as well as make use of scoops to pick up large heaps of leaves.
With the roof clean and clear, we go to the gutter, eliminating leaves/twigs and dirt with trowels & scooping tools, we bag up all this dirt as we clear away it, we don't let it stay on the roofing or put it to the ground beneath - we get the job done to the very best benchmarks of cleanliness
Right now, with all the rain gutters all cleaned out, we turn to examine the condition of the downspouts, to find out if they're totally free of obstructions and full clear, our staff is fully equipped with the proper tools to clear out obstructions that could be a problem for the rain water to flow, also, we are capable of locate blockages that won't be apparent or visible at the initial look
We're going to send you an e-mail with pictures of all of the spots that were cleaned and cleared as soon as the work is finished.
You will also receive by email, a bill & receipt of the work done. There are plenty of ways to pay off. You may pay by card over the telephone if you prefer or you can click the payment url inside the email, by bank transfer, by check or by hard cash.
You will receive a call from us soon after the job has been finished to make sure you are content with the work and that the job was carried out to the high standards which we guarantee.
If you are not pleased for any reason, we are going to gladly return & remedy the problem.
