Our Standard Operating Procedures
To start with, as soon as you make the first call, you will be connected with one of our dispatchers located in Polk County. Our dispatchers have got several years of practical experience in gutter cleaning and can provide you with the very best help and assistance.
We're going to figure out together with you the last time your gutters were cleaned and using satellite images we can discuss and access your property.
With this details we can provide you with a fixed-price charge for gutter & downspout cleaning as well as cleaning any kind of debris or perhaps leaves and twigs off the roof.
You get your own personal copy of the quote by e-mail to validate precisely what we plan to do, exactly when we can perform it & the amount it's going to cost you.
All of our tasks are carried out promptly because of our experienced appointment scheduling team that will identify the right route for the gutter cleaner to allow them to work out probably the most distance-efficient and time-efficient route. This will save driving time & fuel so that we can pass along the value savings to our clients.
You will get a phone call 24 hours before the scheduled task to provide you a window of arrival when the tech will be there.
The cleaning personal will, without exception, introduce himself to you, so if you're readily available, they'll ask to you personally be guided all around the property and talk about any problem he may detect.
Before the beginning of the work we will take pictures of your gutters and roof and of the job about to be done.
The job commences on the roofing, cleaning up all of the remains of fallen leaves, debris and gravel. For this process, we utilize a blower as primary device, among the various other tools we could mention shovels to pick up huge bunches of leaves
All our gutter cleaners do the job with high standards of cleanliness all through the work. They're going to next start cleaning the rain gutters utilizing scooping equipment & bag up as they clear out, which means no clutter is left behind on the floor to clean up later or have blow away.
Our next action is checking your downspouts & ensuring there are no clogs or blockages. We make use of specialized equipment and tools to handle blockages and then we can also find obstructions that aren't necessarily noticeable on the outside.
After the job is completed we take photos of the work done and will present all these with you through email. You will subsequently be able to view the pre and post.
Also by email, we send out our bills for the service charge, for payments process, our company offers you many different options, as check, hard cash, bank transfer, or payment url via a risk-free e-mail, also, you could use your phone to pay out by visa or mastercard
You will get a call from our company after the job was concluded to make certain you are satisfied with all the work and that the job was completed to the highest standards which we guarantee.
If you're disappointed with all the work that has been completed, we will make sure to support & resolve your issues with no problem
