Our Typical Operating Processes
To begin with, once you contact us, you will be in touch with one of our very own Polk County centered despatchers, our gutter cleaning despatchers have several years of practical experience in the industry and give professional support and service.
We will determine together with you the previous time your gutters were cleaned and making use of satellite pictures we can discuss and view your house.
By using this data we will provide you with a price tailored to you personally to clean out your gutters & downspouts and if feasible we are going to clear the leaves and clutter from the roofing.
You will get a copy of the bid with all the documentation towards the end of your phone call and this will validate precisely what we will undertake, when we're going to do it and the amount it is going to cost.
Our appointment scheduling team will likely have earlier worked the right route for them, so that they are able to arrive at the job quickly and most cost-effective that will allows us to provide the top services and very best cost saving on gas & time.
You will get a phone call 24 hours before the scheduled job to give you a window of arriving time when the technician will be there.
Right after arrival the cleaning specialist is going to introduce himself to you personally &, if you're home and have the time, walk all around the property together with you to let you know the troublesome areas.
Before beginning on the cleaning, photographs are taken of the key areas that will be worked on.
We start with the roof structure, cleaning it down of leaves, debris & shingle grit, we make use of a blower to achieve this, and also utilize scoops to pick up large heaps of leaves.
All our gutter cleaners work with very high standards of cleanliness all through the job. They will next commence cleaning the rain gutters utilizing scooping equipment & bag up as they clean up, this means zero mess is left on to the ground to clean up later and have blow away.
Now, with all the rain gutters totally cleaned, we proceed to inspect the state of your downspouts, to determine if they're totally free of obstructions and full clear, our team is well equipped with the right tools to get rid of obstructions that may be a problem for the rain water to flow, additionally, we're capable of identify obstacles that may not be apparent or visible at first look
After the work is finished we will take pictures of all the work done and will present these with you through email message. You will then be able to see the before and after.
You will also get by e-mail, a bill and invoice for the work performed. There are many ways to pay off. You are able to pay by credit card on the phone if you'd like or you could choose the payment url inside the email, by bank transfer, by cheque or by hard cash.
When all is done, we call up our customers and always check their point of view of the job in order to make sure that the task was carried out as you expected and with the high quality we offer
In the event that you are not pleased for whatever reason, we are going to gladly revisit and remedy the issue.
