Our Standard Operating Procedures
Our Hillsborough County based despatchers have several years of working experience and they will offer expert support & assistance from the minute you contact us.
We then will look at your home employing satellite images & speak with you when these were last cleaned, and also the condition of your gutters.
A set price will then be provided to you personally for the cleaning of your roof structure if possible & clearance & cleaning of your rain gutters and downpipes all-around the house.
You will get a copy of the offer with all the documentation right at the end of your phone call and this will validate precisely what we are going to perform, when we're gonna do it and exactly how much it will cost.
Our scheduling staff who has the duty to make certain our jobs are completed quickly, they are in command of working out the best routes for our gutter cleaners so that they can attend the jobs within the most time & distance-efficient route, saving fuel & time driving allows us to give you the best value.
You will get a telephone call 24 hours before the scheduled task to give you a window of arrival when the technician will be there.
Often our tasks are completed while the client has gone out as we are simply just working on the outdoors of the house. However if you are staying in for our team we're going to contact you if for whatever reason in the event the timing changes.
Upon arrival the cleaning specialist will introduce himself to you &, when you're home and also have the time, walk across the property or home with you to tell you trouble spots.
Before beginning on the cleaning work, photos are taken of your key areas that'll be worked on.
We start out with the roof, cleaning up it down of debris, leaves & shingle grit, we utilize a blower to accomplish this, and also make use of shovels to grab large heaps of fallen leaves.
With all the roof thoroughly clean & clear, we proceed to the gutter, removing leaves & dirt with trowels and scooping devices, we bag up all of this rubble when we clear away it, we don't let it stay on your roof structure or dump it to the floor beneath - we do the job to the top standards of cleaning
Right now, with all the gutters totally cleaned out, we turn to examine the state of your downpipes, to determine if they are clear of obstructions & full clear, our staff is well equipped with the right tools to remove obstacles that are often a problem for the rain water to flow, furthermore, we are capable to detect obstructions that may well not be obvious or visible at first look
When done we take photographs of the carried out job and share these with you by email.
Furthermore, we provide our invoices & receipts by e-mail and you may choose to pay out us by check, cash, bank transfer, or settlement link in safe e-mail, - you can also pay off by credit card over the telephone if you like
We always contact our customers after completion of the project to make certain they're very pleased with the superior standards we aim to offer you.
At Ken's Gutters, we are perfectionists and so are very happy to offer every client a 45-day assurance.
