Our Standard Working Processes
To start with, the minute you do make your very first call, you will end up connected to one of our very own dispatchers situated in Lake County. Our dispatchers possess several years of experience in gutter cleaning service and will provide you with the best help and assistance.
We will determine together with you the previous time your rain gutters were cleaned and using satellite imagery we can discuss and access your household.
A fixed price will be provided to you for the cleaning up of your roofing whenever possible and clearance and cleaning up of your rain gutters and downspouts all-around your residence.
You will get a copy of the bid & full documentation by e-mail soon after the call, this confirms exactly what we will do, when we will do it, and how much it will cost
Our appointment scheduling team who has got the responsibility to make certain all of our jobs are completed punctually, they're in charge of working out the ideal routes for our gutter cleaners so that they can attend the jobs in the most time & distance efficient route, conserving gas and time driving permits us to give you the best value.
You will get a call 24 hours before the scheduled task to provide you a window of arriving time when the technician will be there.
If this should change, you're going to be well informed in advance so that you don't have to wait around for. Many of our tasks are completed without the customer staying at home too.
If you're home when the gutter cleaning specialist arrives, he will introduces himself and also ask you to walk all around the property with him mentioning any critical problem areas to deal with.
Right before we start, we just take pictures of all the major regions we will be working in.
The job begins at the roof structure, cleaning up all the remains of leaves, dust & stones. For this job, we use a blower as main device, among the list of other equipment we could point out shovels to collect huge bundles of leaves
With all the roof clean & clear, we move to the rain gutter, getting rid of fallen leaves & dirt with trowels & scooping tools, we bag up all this rubble when we clean up it, we don't leave it on your roof structure or drop it to the ground beneath - we work to the highest benchmarks of cleaning
Now, with the gutters totally cleaned out, we proceed to examine the state of your downpipes, to find out whether they're clear of blockages and full clear, our company is well equipped with the proper tools to eliminate blockages that could be a problem for the water to flow, additionally, we're capable of detect blockages that won't be noticeable or visible at first look
Once completed we take photos of the carried out job and share all those with you by email message.
Additionally, you will receive by email, a receipt and invoice of the work carried out. There are lots of ways to pay off. You are able to pay by card over the phone if you'd like or you can click the payment link inside the email message, by bank transfer, by cheque or by hard cash.
We always call up our customers following conclusion of the work to ensure they're satisfied with the highest benchmarks we attempt to offer.
We are going to revisit to your premises, with no fuss, & fix any issues when we have not exceeded your anticipations.
