Our Standard Operating Processes
To begin with, when you contact us, you will be connected with one of our very own Hillsborough County based despatchers, our rain gutter cleaning despatchers possess several years of practical experience in the industry and give professional help and service.
We are going to establish together with you the last time your rain gutters were cleaned and cleared and utilizing satellite images we will discuss & view your property.
A set price will be provided to you for the cleaning of the roof when possible and clearance & cleaning of the rain gutters and downspouts all-around your residence.
Following the phone call you will get an e-mail with complete written documentation. We're going to confirm the cost provided over the telephone along with the bid, outlining the break-down of price, precisely what work will be undertaken and when we will carry out the job.
Our scheduling staff who has the obligation to make certain all of our tasks are completed quickly, they're in charge of figuring out the best routes for our gutter cleaners so that they can be present at the jobs within the most time and distance efficient path, saving fuel and time driving allows us to provide you with the best value.
Our team is going to phone you 24 hours before the cleaning service commence the job and will give you a time gap for our specialist team appears, although many of our tasks are performed when the client isn't home
The cleaner will always introduce himself to you personally upon arrival, and if you've time, we will walk across the property together with you and you can discuss any trouble spots.
Before commencing on the cleaning work, photographs are taken of the key areas that will be worked on.
We begin with the roof, cleaning it down of leaves, debris & roofing shingle grit, we make use of a blower to achieve this, and also use scoops to grab big bundles of leaves.
When the roof is cleaned, we are going to remove debris & leaves from your gutter using collecting tools & trowels. All the debris is neatly bagged up as we work. Absolutely nothing gets tossed on the floor or left behind on the rooftop.
With the gutters all clear we go to the downpipes, checking they are totally free and clear of obstructions, we carry tools & special equipment to remove any obstructions that could be there, we will also discover obstructions that may well not be noticeable at first look.
After the job is complete, we take pictures of it and then e-mail them to you personally.
Additionally, you will receive by email, an invoice & receipt for the work done. There are various ways to pay off. You may pay by credit card over the phone if you want or you can click on the payment url inside the e-mail, by bank transfer, by cheque or by hard cash.
You will get a phone call from our company as soon as the work has been concluded to make sure you are content with the work and also that the job was finished to the very high standards which we promise.
Our service plan provides regular planned cleaning of gutters & downspouts to maintain the home protected. We're going to visit 2-4 times each year depending on your gutter layout and roof type and also what types of trees are surrounding the home.
