Just How Our Process Works
Firstly, the minute you do make your very first call, you will be connected to one of our very own dispatchers situated in Hillsborough County. Our dispatchers have got many years of working experience in gutter cleaning and can give you the very best guidance & assistance.
We're going to examine your house utilizing satellite images and having a quick conversation with you relating to the condition of your rain gutters and when they were previously cleaned out.
By using this data we will give you a price customized for your requirements to clean your gutters and downspouts and when feasible we will clear the leaves and debris out of your roof.
You will receive a duplicate of the bid with all of the documents towards the end of your call and this will confirm exactly what we will do, when we are going to do it and exactly how much it will cost.
All of our tasks are carried out promptly as a result of our experienced scheduling staff who'll identify the very best route for the gutter cleaner to allow them to work the most distance-efficient and time-efficient route. This saves driving time and gas so we could pass on the value savings to our customers.
You will get a telephone call 24 hours ahead of the scheduled task to give you a window of arrival when the tech will be there.
Be reassured that when for whatever reason this varies, you'll be notified up-front, saving you the wait around, nevertheless, the most of our jobs are finished when the client is not in the house.
If you're home once the rain gutter cleaner arrives, he's going to introduces himself as well as request you to walk across your property or home with him pointing out any key trouble spots to handle.
Prior to starting on the cleaning, photos are taken of the important areas that will be worked on.
We will initially use the leaf blower to clean up dirt and fallen leaves right from your roof structure so all this cleared prior to cleaning the gutters. All leaves are going to be collected with our scoops & packaged up.
After the roof structure is cleaned out, we're going to take out dirt and fallen leaves from your rain gutter using collecting tools and trowels. All the clutter is neatly packaged up while we work. Nothing gets tossed on the ground or left behind on the rooftop.
Our next step is examining your downspouts & making certain there aren't any clogs or blockages. We use special tools to handle obstructions and we could also find obstructions which are not necessarily obvious on the outside.
As soon as the work is done, we take images of it and send them an email to you.
You will also receive by e-mail, an invoice & receipt of the work performed. There are various ways to pay. You are able to pay by card on the phone if you'd like or you can choose the payment url within the e-mail, by bank transfer, by check or by hard cash.
When all work is finished, we get in touch with our customers and check out their thoughts and opinions of the job to make certain that the task was finished as expected and also the highest quality we offer
At Ken's Gutters, we're perfectionists and so are happy to offer each customer a 45 day promise.
Should you be disappointed with the work that has been carried out, we're going to be sure to support and address your issues with no problem
