Our Standard Working Procedures
First off, the minute you make your first call, you will end up connected to one of our dispatchers positioned in Collier County. Our dispatchers have got several years of experience in gutter cleaning service and can give you the best guidance and services.
We will assess your house using satellite imagery and having a short discussion together with you on the condition of the gutters and when they were last cleaned.
A fixed price will then be presented to you for the cleaning of your roofing when possible and clearance and cleaning up of the rain gutters & downpipes all around your residence.
You will receive a duplicate of the bid with all the paperwork right at the end of your phone call and this would confirm precisely what we will perform, when we're going to get it done & the amount it's going to cost you.
Our scheduling team who has the obligation to ensure all of our jobs are carried out quickly, they are responsible for figuring out the best paths for our gutter cleaners to allow them to show up at the jobs in the most time and distance efficient path, saving fuel & time driving allows us to provide you with the best value.
Our team will phone you 24 hours before the cleaning services start the job and will give you an time gap for the professional team appears, although a lot of our tasks are performed when the client isn't at home
Upon arrival the cleaner is going to introduce himself to you personally &, if you are home and also have the time, walk across the property or home together with you to tell you problem areas.
Prior to the beginning of the work we take photos of your gutters as well as roofing and of the task about to be undertaken.
We will initially make use of the foliage blower to clean off debris and fallen leaves right from your roof structure so this all cleared prior to cleaning the rain gutters. All leaves will be collected with our scoops and bagged up.
With all the roof clean and clear, we go to the rain gutter, getting rid of leaves/twigs & dirt with trowels & scooping devices, we bag up all this dirt as we clear away it, we don't let it stay on your rooftop or drop it to the ground below - we do the job to the top benchmarks of cleanliness
The next step is examining your downspouts and ensuring there are no clogs or obstructions. We use specialized equipment and tools to deal with blockages and we can also discover obstructions which aren't necessarily obvious on the outside.
We are going to send you an email with photographs of the areas which were cleaned after the job is done.
You will also receive by email, a receipt and invoice for the work completed. There are several approaches to pay. You may pay by credit card on the telephone if you wish or you may choose the payment link inside the e-mail, by bank transfer, by cheque or by hard cash.
You will get a call from our company right after job was finished to make sure you are satisfied with all the work and that the task was completed to the high standards that we guarantee.
In the event that you aren't delighted for whatever reason, we will gladly revisit and fix the problem.
We're going to guarantee a 45-day no blockage, since we are certain that our job will be carried out to the excellent standard.
