Our Typical Operating Processes
First off, as soon as you do make the first call, you will end up connected to one of our dispatchers located in Orange County. Our dispatchers possess many years of practical experience in gutter cleaning and can give you the best help and services.
We will take a look at your household using satellite imagery and having a quick discussion with you relating to the condition of your rain gutters and when they were last cleaned out.
Using this data, we will provide you with a set price bill for cleaning your rain gutters and clearing your downspouts, and when possible, additionally cleansing the leaves and clutter from your rooftop.
Following your telephone call you will receive an e-mail along with full written documentation. We're going to confirm the cost given over the telephone and the bid, explaining the break-down of price, exactly what job is going to be undertaken and when we can carry out the task.
Our appointment scheduling staff who has the obligation to make sure all our jobs are completed punctually, they are in command of working out the best routes for our gutter cleaners so that they can attend the jobs in the most time and distance efficient route, saving fuel & time driving allows us to provide you with the best value.
You will receive a phone call 24 hours ahead of the scheduled job to give you a window of arriving time when the tech is going to be there.
If you're home once the gutter cleaning specialist arrives, he will introduces himself and also request you to walk across the property or home with him indicating any kind of major trouble spots to take care of.
Before we begin, we just take photos of all the major areas we will be working in.
The task commences at the roof structure, clearing all of the remains of leaves, dirt & gravel. To do this task, we utilize a blower as primary tool, amongst the various other equipment we can mention shovels to collect huge bundles of fallen leaves
For top quality standards, following the complete cleaning and clear of your roof, we go to the rain gutter, removing leaves/twigs and debris from it using specific tools such as trowels & collection tools, we place all of this in baggage as we thoroughly clean the work area, then, we're going to take those bags along with us which means you do not need to deal with them
After the roofing & gutters are cleaned and cleared, we start checking the downspouts. We've got specific equipment to use for the cleaning & clearing of all of these. Frequently blockages could be undiscovered and unseen. We clear out all these obstructions for you.
We will send an email with pictures of all the locations that were cleaned after the job is completed.
Additionally, you will receive by email, a bill & receipt for the work performed. There are many ways to pay off. You may pay by card over the telephone if you'd like or you may choose the payment url inside the email, by bank transfer, by check or by hard cash.
We generally contact our customers following completion of the work to make sure they're satisfied with the very high standards we attempt to provide.
