Our Standard Operating Processes
Our Leon County centered despatchers have got years of working experience and they can offer professional support & assistance right from the minute you contact us.
We utilize satellite imagery to evaluate your property & explore when your gutters were previously cleaned out and what condition they're in now.
By using this data, we are going to provide a set price invoice to clean your gutters & clearing the downpipes, and when probable, also cleaning the leaves & clutter from your roofing.
You will receive a copy of this bid & complete records by email immediately following the phone call, this confirms precisely what we are going to undertake, when we will perform it, and how much it'll cost you
Our scheduling team who has got the responsibility to ensure all of our jobs are completed immediately, they are in charge of figuring out the ideal routes for our gutter cleaners in order to attend the jobs within the most time & distance efficient path, saving gas & time driving allows us to give you the greatest value.
They're going to call you 24 hours just before your work is due to start and they'll give you an arrival time frame for our specialist to attend.
The cleaner will introduce himself to you on planned arrival, and when you have got time, we are going to walk across the property with you and you could discuss any trouble areas.
Before the beginning of the project we will take photographs of your rain gutters and also roofing and of the work going to be handled.
We will first utilize the foliage blower to clean off debris & leaves from the roof so all this removed before cleansing the gutters. All fallen leaves will be picked up using our scoops and parcelled up.
After the roof is cleaned out, we're going to take away dirt and leaves/twigs from the gutter utilizing collecting tools & trowels. All of the debris is properly bagged up while we work. Absolutely nothing gets thrown on to the floor or left on the roofing.
Right now, with the gutters all cleaned, we turn to examine the state of your downpipes, to find out whether they're free of obstructions & 100 % clear, our staff is well equipped with the appropriate tools to get rid of obstructions that could be a problem for the water to pass, in addition, we are able to locate obstructions that might not be noticeable or visible at first look
As soon as the work is all done we take pictures of the job done and will present these with you by email. You will then be able to see the pre and post work.
We also provide our invoices through email and you may choose to pay us by check, hard cash, bank transfer, or payment link in protected email, - you can even pay off by credit card over the telephone if you like
As soon as all work is done, we contact our customers and always check their opinion of the work to make sure that the task was carried out as you expected and also the top quality we provide you with
At Ken's Gutters, we are perfectionists and so are very happy to give each and every customer a 45-days warranty.
In the event that you are not happy for whatever reason, we are going to happily come back & fix the problem.
Our service plan offers frequent scheduled clearing of gutters and downspouts to maintain the home protected. We're going to visit 2-4 times a year based upon your rain gutter layout and roof structure type as well as what sorts of trees are near the house.
