Our Standard Working Processes
Phone us and you will be in touch with one of our own local Hillsborough County despatchers who has got plenty of practical experience and will also be capable to offer expert assistance.
We're going to establish together with you the previous time your gutters were cleaned and making use of satellite imagery we are able to examine and access your household.
A fixed price will then be provided to you for the cleaning of your roof if possible and clearance and cleaning up of the rain gutters & downpipes all around your house.
You will receive a duplicate of the offer with all the documents right at the end of your call and this will confirm precisely what we will carry out, when we're gonna get it done and exactly how much it is going to cost.
Our appointment scheduling team who has got the duty to ensure our tasks are carried out promptly, they happen to be in command of figuring out the right paths for our gutter cleaners in order to show up at the jobs in the most time and distance efficient route, conserving fuel and time driving allows us to give you the greatest value.
Our team is going to phone you 24 hours before the cleaning service begin the job and will give you a time gap for our professional team appears, although many of our jobs are done when the customer is not house
The cleaner will always introduce himself to you upon arrival, and when you have time, we will walk around your residence with you and you can discuss any trouble areas.
Before the beginning of the project we will take photos of your gutters & roofing and of the job going to be carried out.
We start with the roofing, clearing it down of debris, leaves and shingle grit, we make use of a blower to do this, as well as utilize scoops to grab big bundles of fallen leaves.
As soon as the roofing is cleaned, we are going to take away dirt & fallen leaves from the gutter utilizing scooping tools and trowels. All of the clutter is neatly packaged up while we do the job. Absolutely nothing gets thrown on the ground or left on the roof.
Right now, with all the rain gutters all cleaned out, we proceed to inspect the condition of your downspouts, to determine if they're totally free of blockages and full clear, our company is well equipped with the appropriate tools to remove obstacles that may well be a problem for the water to move, furthermore, we're able to locate obstructions that will not be apparent or visible at first look
We are going to send an e-mail with photographs of all the areas that have been cleaned out after the work is done.
You will also get by email, a bill and invoice for the work carried out. There are numerous approaches to pay. You may pay by credit card over the telephone if you wish or you may choose the payment url inside the email message, by bank transfer, by check or by cash.
We contact each of our clients right after the job has been carried out to make sure that the work was completed to the very high standards anticipated from us
In the event you are not satisfied with the work that's been done, we are going to be sure to support & address your issues with no hassle
At Ken's Gutters, we're perfectionists and so are thrilled to offer every client a 45 day assurance.
Our service plan provides regular planned clearing of rain gutters & downspouts to keep your property protected. We will visit 2-4 times every year based upon your rain gutter layout and roof structure type and also what sorts of trees are around the home.
