Exactly How Our Process Works
First of all, whenever you call us, you will be in touch with one of our Indian River County based despatchers, our rain gutter cleaning despatchers have got several years of experience in the business and give professional help & service.
We're going to establish together with you the previous time your gutters were cleaned and cleared and using satellite imagery we can look at & view your property.
A set price will then be given to you for the cleaning up of your roofing if possible and clearance & cleaning up of your rain gutters & downspouts all around your home.
Following the telephone call you will get an e-mail along with full written documentation. We're going to affirm the cost given over the telephone and also the bid, outlining the break-down of cost, what work will be undertaken and when we can perform the job.
Our scheduling team will have previously worked the very best route for our cleaners, so that they are able to arrive at the job quickly and most cost efficient which will permits us to provide the top services & very best cost saving on gasoline & time.
They are going to contact you 24 hours before your work is due to begin and they can provide you an arrival window for our specialist to attend.
Be assured when this changes for whatever reason you'll be told before time, saving you from waiting for us, although many of our work is carried out when the client is not at-home
The cleaning professional will always, with no exception, introduce himself to you personally, and if you are available, they will ask to you personally be guided all around the property or home and describe any issue he could possibly detect.
Before we start off, we just take photos of all main areas we will be doing work in.
The roofing is cleaned of dirt, shingle grit and fallen leaves to begin with, using an electric blower as well as a scoop to gather large leaf bundles.
With the roof structure clean & clear, we move to the gutter, getting rid of leaves/twigs and dirt with trowels and scooping devices, we bag up all of this clutter when we clear away it, we don't leave it on the roof or dump it to the floor beneath - we work to the top benchmarks of cleaning
Following the roof & rain gutters are cleaned and cleared, we start checking the downspouts. We have specialized tools to use for the cleaning & clearing up of all of these. Quite often blockages can be undiscovered and unseen. We clear away these blockages for you.
When done we take photographs of our finished work & show those with you through email message.
We also send our invoices and receipts through email and you might choose to pay out us by cheque, bank transfer, cash, or payment link in safe e-mail, - you might also pay off by visa or mastercard on the phone if you want
As soon as all is finished, we contact our customers and always check their opinion of the work in order to be sure that the job was carried out as you expected and with the highest quality we offer
If you aren't delighted for whatever reason, we are going to gladly revisit and remedy the matter.
At Ken's Gutters, we are perfectionists and so are thrilled to give every client a 45-day promise.
