Our Standard Operating Procedures
To start with, the minute you do make your first call, you'll be connected to one of our dispatchers located within Indian River County. Our dispatchers possess years of practical experience in gutter cleaning and can give you the best guidance & assistance.
Then we will look at your residence utilizing satellite imagery & speak with you when they had been last cleaned out, and also the condition of the gutters.
By using this details, we are going to give you a set price bill for cleaning your gutters and clearing the downspouts, and if possible, also cleaning the leaves & debris from the roof.
You will get a duplicate of the offer with all the documents towards the end of the phone call and this would confirm precisely what we're going to undertake, when we're going to get it done and the amount it's going to cost you.
All our tasks are completed punctually because of our experienced scheduling staff that will determine the very best route for the gutter cleaner to allow them to work probably the most distance-efficient and time-efficient path. This will save traveling time & gasoline so we could pass along the cost savings to our clients.
You will get a telephone call 24 hours prior to the scheduled job to give you a window of arriving time when the technician is going to be there.
Be assured that when for any reason this changes, you're going to be informed ahead of time, helping you save the wait, however, the majority of our jobs are carried out when the customer isn't in the house.
If you're home when the rain gutter cleaning specialist arrives, he will introduces himself and also request you to walk across the property with him mentioning any critical trouble spots to deal with.
We are going to take photographs of the major working spot prior to we commence with the task.
We will then first make use of the leaf blower to clean up debris and leaves from your roofing so all this cleared prior to cleaning the gutters. All leaves will be collected with our shovels & parcelled up.
As soon as the roof structure is cleaned out, we will clear away debris and leaves from your gutter utilizing collecting tools and trowels. All the clutter is properly packaged up as we work. Absolutely nothing gets tossed on the ground or left on the rooftop.
Right now, with the gutters all cleaned, we proceed to examine the state of your downpipes, to find out whether they're clear of blockages & full clear, our team is well equipped with the right tools to clear out obstacles that are often a problem for the water to pass, additionally, we're capable to identify obstructions that will not be noticeable or visible at first look
We are going to send an email with photos of all of the locations that have been cleaned as soon as the job is finished.
In addition, we issue our bills & invoices through e-mail and you may elect to pay out us by cheque, cash, bank transfer, or payment link in protected e-mail, - you can also pay by credit card on the phone if that suits you
You will receive a call from our company after the work was concluded to be sure you are satisfied with the work and that the task was done towards the very high standards that we promise.
We are going to revisit to your home, with no fuss, and remedy any concerns when we have not exceeded your expectations.
Our service package provides regular planned clearing of gutters and downpipes to maintain the house protected. We are going to visit 2-4 times every year according to your rain gutter layout & roof structure type in addition to what sorts of trees are actually near your household.
