Our Standard Operating Processes
To start with, whenever you contact us, you'll be in touch with one of our Orange County centered despatchers, our gutter cleaning despatchers possess years of experience in the business and provide professional guidance & assistance.
We're going to take a look at your household using satellite images and having a short discussion together with you relating to the condition of the rain gutters and when they were last cleaned out.
By using this details, we are going to provide a fixed price invoice to clean your gutters and clearing your downspouts, and when probable, also cleansing the leaves and clutter out of your rooftop.
You will receive a copy of this bid and full records by email soon after the phone call, this confirms precisely what we will carry out, when we will do it, and just how much it'll cost you
Our scheduling team who has got the duty to ensure all of our tasks are completed punctually, they happen to be responsible for figuring out the ideal paths for our gutter cleaners so that they can be present at the tasks in the most time & distance efficient route, saving gas and time driving permits us to give you the greatest value.
Our team is going to contact you 24 hours before the cleaning service begin the work and will provide you an time space for the technician team appears, although many of our jobs are completed when the customer isn't home
Be reassured that when for whatever reason this varies, you're going to be informed ahead of time, saving you the wait, nevertheless, the most of our works are performed when the client isn't in the home.
If you are home once the rain gutter cleaning specialist arrives, he will introduces himself as well as request you to walk around your property with him pointing out any major problem areas to address.
We are going to take photos of the major of the working section prior to we commence with the job.
We will first use the leaf blower to clean up dust & fallen leaves from your roof structure so all this cleared prior to cleaning the rain gutters. All leaves will be picked up with the shovels and parcelled up.
For top notch benchmarks, following the full cleaning & clear of the roof, we turn to the gutter, cleaning leaves & dirt from it utilizing tools like trowels & collection equipment, we put all of this in bags since we clean up the work area, after that, we're going to take those sacks along with us this means you do not need to deal with them
Now, with the gutters all cleaned, we turn to inspect the condition of the downspouts, to determine if they're clear of obstructions and full clear, our team is well-equipped with the proper tools to remove obstacles that will be a problem for the water to move, furthermore, we are able to identify obstacles that will not be obvious or visible at first look
As soon as the job is complete, we will take images of it & send them an email to you.
In addition, we issue our invoices & receipts by email and you may elect to pay out us by cheque, hard cash, bank transfer, or payment link in secure e-mail, - also you can pay off by credit card over the phone if you prefer
We contact all our customers after the work has been carried out to ensure that the task was done to the very high standards expected of us
We will promise a 45 day no blockage, since we know that our job is going to be executed to the excellent standard.
In the event that you aren't pleased for any reason, we are going to gladly revisit & fix the problem.
