Our Typical Operating Procedures
Call us and you will be in touch with one of our local Indian River County despatchers that has plenty of practical experience and will be competent to provide skilled guidance.
Then we will look at your residence utilizing satellite images and check with you when they were last cleaned, along with the condition of your rain gutters.
Using this information we are going to provide you with a price tailored for your requirements to clean your gutters & downspouts and if achievable we will clean the leaves and clutter from the rooftop.
Following your telephone call you will get an email along with full written paperwork. We will confirm the price given over the phone and also the bid, describing the break-down of cost, exactly what job is going to be carried out and when we can do the job.
Our scheduling team who has the duty to ensure all our tasks are done punctually, they will be in charge of working out the right routes for our gutter cleaners to allow them to be present at the jobs within the most time & distance-efficient path, conserving gas & time driving permits us to give you the greatest value.
You will receive a phone call 24 hours prior to the scheduled job to provide you with a window of arriving time when the professional will be there.
Quite often our tasks are carried out whilst the customer is out as we are simply just working on the outdoors of the property. But if you are staying in for our team we're going to call you if for whatever reason in the event the timing varies.
If you are home when the gutter cleaner arrives, he will introduces himself as well as request you to walk across your residence with him mentioning any kind of key troublesome areas to take care of.
Before beginning on the cleaning, photographs are taken of the major areas that'll be worked on.
We will first make use of the foliage blower to clean dust & fallen leaves from the roof so all this cleared just before cleansing the gutters. All fallen leaves are going to be picked up using our shovels & packaged up.
For high quality standards, following the full cleaning and clear of the roof, we turn to the gutter, clearing leaves/twigs and dirt from it utilizing tools like trowels and collecting equipment, we place all of this in bags since we clean up the workspace, next, we will carry those sacks with us which means you do not need to deal with them
Now, with the gutters all cleaned out, we turn to examine the condition of the downspouts, to determine if they are free of blockages & 100 % clear, our staff is full equipped with the right tools to remove obstacles that could be a problem for the rain water to pass, in addition, we're able to detect obstructions that won't be noticeable or visible at first look
After the job is done, we take pictures of it & send them an email to you.
You will also receive by email, a bill & receipt of the work done. There are lots of approaches to pay. You may pay by credit card over the phone if you wish or you can click the payment url in the email, by bank transfer, by cheque or by cash.
You will get a phone call from our company right after the job has been completed to be sure you are content with the work and also that the job was completed towards the highest standards that we promise.
We will revisit to your house, without fuss, & remedy any kind of problems when we haven't surpassed your expected results ..
Because we are perfectionists and conduct our cleaning work to exacting standards, we are more comfortable providing a 45-day no block assurance.
