Our Standard Operating Procedures
Phone us and you will be in touch with one of our local Hillsborough County despatchers that has lots of experience and will be competent to offer skilled assistance.
We will determine with you the last time your rain gutters were cleaned and cleared and utilizing satellite imagery we are able to examine & access your property.
A set price will be presented to you for the cleaning of your roofing if possible & clearance and cleaning up of your gutters and downspouts around your house.
You will get a duplicate of the offer with all the paperwork right at the end of the phone call and this would validate precisely what we will do, when we are gonna do it & just how much it will cost.
Our tasks are performed immediately as a result of our knowledgeable appointment scheduling team who will figure out the best route for our gutter cleaner to allow them to work probably the most distance-efficient and time-efficient route. This saves driving time & gas so that we can pass on the cost savings to our clients.
You will get a call 24 hours ahead of the scheduled job to provide you a window of arrival when the technician will be there.
The cleaning professional will, without exception, introduce himself to you personally, and if you are available, they will request to you be guided across the residence and describe any problem that he could identify.
Before commencing on the cleaning, pictures are taken of your important areas that will be worked on.
The project begins at the roof structure, cleaning all of the remains of leaves, dirt & gravel. For this particular job, we use a blower as key device, among the other equipment we could mention shovels to pick up huge bunches of fallen leaves
Once the roof is cleaned, we're going to clear away debris and leaves/twigs from the rain gutter utilizing scooping tools & trowels. All of the clutter is properly packaged up as we work. Nothing gets tossed on to the floor or left behind on the rooftop.
Now, with all the rain gutters totally cleaned out, we turn to inspect the condition of your downpipes, to see if they are clear of obstructions and 100 % clear, our staff is well-equipped with the right tools to eliminate obstacles that could be a problem for the rain water to pass, in addition, we are able to identify obstacles that will not be noticeable or visible at the initial look
When the work is done, we take pictures of it & send them an email to you.
Furthermore, we send our invoices through email and you may opt to pay out us by cheque, bank transfer, hard cash, or payment link in secure email, - you can even pay by credit card over the phone if you prefer
You will get a phone call from us soon after the work was concluded to ensure you are pleased with all the work and also that the task was finished to the very high standards that we guarantee.
We are going to come back to your property, with no hassle, & fix any kind of concerns when we have not exceeded your anticipations.
At Ken's Gutters, we're perfectionists and therefore are happy to provide every customer a 45-day assurance.
Our service plan provides regular planned clearing of gutters & downpipes to maintain your home protected. We're going to visit 2 to 4 times per year based upon your gutter style and roof structure type and also what sorts of trees are around your place.
