Our Standard Operating Processes
First off, as soon as you do make your very first call, you'll be connected with one of our very own dispatchers located within Lake County. Our dispatchers possess years of working experience in gutter cleaning and will provide you with the best help & services.
We utilize satellite imagery to examine your residence and explore when your gutters were previously cleaned and what condition they are in currently.
By using this data, we are going to provide you with a fixed price invoice for cleaning your rain gutters and clearing your downspouts, and when probable, also cleaning the leaves & debris from your rooftop.
Following the telephone call you will receive an e-mail along with complete written documents. We will confirm the price provided over the phone and the bid, outlining the break-down of cost, precisely what work is going to be performed and when we can complete the task.
All of our jobs are completed rapidly because of our experienced scheduling team who'll figure out the right route for our gutter cleaner to enable them to work out the most time-efficient and distance-efficient path. This will save traveling time & fuel so we can pass along the cost savings to our clients.
Our gutter cleaning tech will phone you 24 hours prior to your job start day and is going to tell you their arriving time.
Be assured that if for any kind of reason this varies, you're going to be alerted up-front, helping you save the wait around, nevertheless, the majority of our jobs are performed when the customer isn't in the house.
Upon arrival the cleaning specialist will introduce himself to you &, if you're home and also have the time, walk around the property or home together with you to tell you troublesome areas.
Before the beginning of the job we will take pictures of your rain gutters & roof structure and of the task going to be undertaken.
The work begins at the roof, clearing all of the remains of leaves, dust & tiny rocks. For this particular process, we use a blower as primary device, among the list of various other tools we could point out shovels to pick up large bunches of leaves
Once the roof is cleaned, we will remove dirt & leaves from the rain gutter utilizing collecting tools and trowels. All the debris is properly packaged up as we work. Nothing gets thrown on to the floor or left on the rooftop.
With all the gutters all clear we go to the downpipes, examining they are totally free and clear of blockages, we bring specific equipment and tools to clear any obstructions that might be there, we could also identify blockages that may well not be noticeable at initial look.
After the job is all done we will take pictures of all of the work done and will present these with you through e-mail. You will subsequently be able to see the pre and post.
You will also receive by e-mail, a receipt and invoice for the work done. There are various ways to pay. You may pay by card on the phone if you want or you could choose the payment url within the email message, by bank transfer, by cheque or by cash.
You will receive a call from our company right after the work was completed to make sure you are content with the work and also that the job was done towards the very high standards that we guarantee.
In the event that you are not pleased for any reason, we are going to gladly return and fix the matter.
We're going to guarantee a 45 day no blockage, as we know that our work is going to be fulfilled to the superior standard.
Our service package offers routine planned cleaning up of rain gutters & downspouts to maintain your home protected. We're going to visit 2, 3 or 4 times each year depending on your gutter layout and roof structure type along with what kinds of trees are around your place.
