Our Standard Operating Processes
Firstly, the moment you do make your very first call, you will end up connected with one of our dispatchers located within Hillsborough County. Our dispatchers have got years of experience in gutter cleaning service and will provide you with the very best guidance & services.
We then will check at your house employing satellite images & speak with you when they were previously cleaned, along with the condition of your rain gutters.
A fixed price will be provided to you for the cleaning of the roof structure when possible & clearance and cleaning up of your rain gutters and downspouts all around your house.
You will receive a copy of this bid & full documents by e-mail right after the phone call, this confirms just what we're going to carry out, when we will perform it, and how much it'll cost you
Our scheduling staff who has got the duty to make sure that all our tasks are done punctually, they happen to be in command of figuring out the very best routes for our gutter cleaners to allow them to be present at the tasks within the most time & distance-efficient route, conserving fuel and time driving permits us to provide you with the greatest value.
You will receive a call 24 hours before the scheduled task to give you a window of arriving time when the tech will be there.
Quite often our tasks are accomplished whilst the customer is out since we are just working on the outdoors of your home. But if you are staying in for us we are going to contact you if for whatever reason if the timing varies.
The cleaning professional will always, with no exception, introduce himself to you personally, so if you're available, they are going to request to you personally be guided all around the property or home & explain any problem he may spot.
Before beginning on the cleaning work, photos are taken of your main areas that'll be worked on.
The roof is cleaned out of debris, shingle grit and fallen leaves first of all, utilizing an electric blower and a scoop to gather large leaf heaps.
With all the roof structure thoroughly clean & clear, we go to the gutter, eliminating leaves and debris with trowels and scooping tools, we bag up all this debris when we clean up it, we don't let it stay on the roof structure or dump it to the floor below - we do the job to the highest standards of cleanliness
Our next action is checking your downpipes & making sure there aren't any clogs or blockages. We employ specialized tools and equipment to handle obstructions and then we could also locate blockages which are not necessarily visible initially.
We're going to send you an email with photographs of all of the spots that were cleaned after the work is finished.
In addition, we provide our bills by email and you might elect to pay us by check, hard cash, bank transfer, or settlement link in protected e-mail, - you can even pay by credit card over the phone if you want
We contact our clients after the work has been carried out to make sure that the job was successfully done to the very high benchmarks expected of us
If you are not satisfied for whatever reason, we will gladly come back and fix the issue.
At Ken's Gutters, we're perfectionists and so are very happy to provide every client a 45-days assurance.
Our service plan provides regular scheduled cleaning up of rain gutters & downspouts to maintain your house protected. We're going to visit 2-4 times every year according to your rain gutter style and rooftop type along with what kinds of trees are surrounding your home.
