Our Standard Operating Procedures
Phone us and you will be connected with one of the neighborhood Lake County despatchers who has lots of practical experience and will be in a position to offer professional guidance.
We use satellite imagery to evaluate your residence and speak about when your rain gutters were last cleaned out and just what condition they are in right now.
A fixed price will be given to you for the cleaning up of the roof if possible & clearance and cleaning up of your rain gutters and downpipes all around your property.
Following the call you will get an e-mail along with complete written documents. We will confirm the price provided over the telephone and also the bid, describing the break-down of cost, precisely what work is going to be performed and when we will do the job.
Our appointment scheduling team who has got the obligation to make sure that our jobs are completed punctually, they are in charge of working out the best paths for our gutter cleaners so they can be present at the tasks in the most time & distance-efficient route, conserving gas and time driving allows us to provide you with the best value.
You will get a telephone call 24 hours ahead of the scheduled task to provide you a window of arriving time when the tech will be there.
The cleaning service professional will, with no exception, introduce himself to you personally, so if you're available, they'll request to you personally be guided all around the property or home & explain any problem that he could detect.
Before the beginning of the project we take photographs of the rain gutters and roofing and of the task about to be handled.
We start out with the roofing, cleaning up it down of debris, leaves & roofing shingle grit, we make use of a blower to get this done, as well as make use of scoops to pick up large bundles of fallen leaves.
When the roofing clean and clear, we move to the rain gutter, eliminating leaves/twigs & dirt with trowels & scooping tools, we bag up all this clutter once we clean up it, we don't leave it on your roofing or put it to the ground underneath - we work to the top standards of cleanliness
With all the gutters totally clear we move to the downpipes, checking that they are totally free and also clear of blockages, we carry tools and special equipment to remove any kind of obstructions that might be there, we can also identify blockages that may well not be obvious at first look.
As soon as the work is all done we will take photos of the job done and will share all these with you by email message. You will then be able to observe the before and after.
Additionally, you will receive by email, an invoice and receipt of the work performed. There are many ways to pay off. You can pay by card over the telephone if you prefer or you can click on the payment url inside the email message, by bank transfer, by cheque or by cash.
We always call up our clients following conclusion of the work to ensure they're content with the high standards we aim to offer you.
At Ken's Gutters, we're perfectionists and therefore are very happy to provide each and every client a 45-day warranty.
We will come back to your house, with no hassle, & fix any kind of concerns when we haven't surpassed your anticipations.
