Just How Our Procedure Works
To start with, whenever you call us, you will be connected with one of our Nassau County based despatchers, our gutter cleaning despatchers have years of experience in the industry and provide professional guidance and service.
We are going to determine together with you the last time your gutters were cleaned and utilizing satellite images we will look at & access your home.
With this information we can provide fixed-price charge for rain gutter and downspout cleaning as well as cleaning any clutter or leaves from the roof.
You will receive a duplicate of this bid and complete records by e-mail soon after the phone call, this shows exactly what we're going to carry out, when we will do it, and how much it will cost you
Our scheduling team who has the responsibility to ensure our tasks are carried out immediately, they happen to be in command of figuring out the best routes for our gutter cleaners in order to attend the jobs in the most time & distance efficient path, conserving gasoline & time driving allows us to provide you with the best value.
They are going to call you 24 hours before your job is due to begin and they can provide you with an arrival window for our tech to visit.
Often our tasks are finished whilst the client is out as we are only working on the outside of your home. But if you are remaining in for us we are going to call you if for whatever reason if the timing varies.
Right after arrival the cleaner will introduce himself to you personally and, when you're home and also have the time, walk all around the property with you to show you troublesome areas.
Before the start of the job we take photos of your gutters and roof structure and of the work going to be carried out.
We begin with the roof structure, cleaning it down of leaves, debris & shingle grit, we utilize a blower to do this, and also use shovels to pick up large heaps of leaves.
With the roofing clean & clear, we proceed to the rain gutter, taking away leaves/twigs & debris with trowels and scooping devices, we bag up all of this dirt once we clean up it, we don't let it sit on the roof structure or drop it to the floor underneath - we get the job done to the top benchmarks of cleanliness
Right now, with all the rain gutters totally cleaned, we turn to check the state of your downpipes, to see if they're free of obstructions & full clear, our team is well equipped with the proper tools to remove obstacles that will be a problem for the rain water to pass, in addition, we're able to identify obstacles that will not be noticeable or visible at first look
We're going to send an e-mail with pictures of the locations which were cleaned as soon as the job is done.
In addition, we send our invoices & bills through e-mail and you might choose to pay us by cheque, cash, bank transfer, or payment link in safe e-mail, - also you can pay by credit card over the telephone if you like
We call all of our clients right after the work has been finished to make sure that the work was carried out towards the high standards anticipated from us
At Ken's Gutters, we are perfectionists and are pleased to offer each and every customer a 45-day guarantee.
Should our work not really meet & surpass your anticipations, we will show up at your house in 121 and 108 and River Rd. to remedy the issue with no fuss.
Our service package gives you regular planned cleaning up of rain gutters & downpipes to keep the home protected. We will visit 2-4 times each year according to your gutter layout & roof structure type along with what types of trees are actually surrounding your house.
