Our Standard Operating Processes
First off, as soon as you do make your first call, you will end up connected to one of our dispatchers located in Lee County. Our dispatchers possess many years of working experience in gutter cleaning service and will provide you with the very best help & services.
We then will look at your home utilizing satellite images and check with you when these were previously cleaned, as well as the condition of the gutters.
With this information we could offer you a fixed-price charge for gutter and downspout cleaning as well as cleaning any kind of clutter or leaves and twigs off the roofing.
You will receive a duplicate of the offer with all the documents right at the end of your call and this would validate precisely what we will complete, when we are gonna do it and the amount it's going to cost you.
Our appointment scheduling team will likely have previously worked the very best route for our cleaners, so they can reach the job quickly and most cost effective which will permits us to provide the very best services & best cost saving on gas as well as time.
They are going to call you 24 hours just before your job is due to start and they will provide you with an arrival time frame for our technician to visit.
When this should change, you'll be informed beforehand so you don't have to wait around for. A lot of our work is completed without the customer staying at residence too.
Upon arrival the cleaning specialist is going to introduce himself to you &, when you're home and also have the time, walk all around the property or home with you to tell you trouble spots.
Before we start, we just take photographs of all major places we will be working in.
We will initially utilize the foliage blower to clean off dust and leaves right from your roofing so all of this cleaned just before cleansing the rain gutters. All leaves will be collected using our scoops & bagged up.
For high-quality standards, following the complete cleaning and clear of your home's roof, we turn to the gutter, clearing fallen leaves & debris from it using specific tools like trowels and collecting tools, we place all of this in bags as we clean the workspace, next, we are going to take those bags along with us which means you do not have to deal with them
Following the roof and rain gutters are cleared & cleaned, we start checking the downspouts. We've got specialized equipment to utilize for the cleaning and clearing up of all of these. Very often obstructions can be undetected & hidden. We clear out all these blockages for you.
As soon as the work is complete, we will take pictures of it and then e-mail them to you personally.
You will additionally receive invoicesby email so that you can pay off by cash, safe email payment link, check, or bank transfer. If you like, you could also pay over the phone using a card.
We generally contact our consumers after conclusion of the task to make sure they're very pleased with the superior standards we work tirelessly to provide.
In the event you are disappointed with the work that's been completed, we're going to make sure to support and resolve your concerns with no hassle
At Ken's Gutters, we're perfectionists and are very happy to give each and every customer a 45 day guarantee.
Our service plan features regular scheduled cleaning up of gutters and downpipes to keep your household protected. We will visit 2, 3 or 4 times each year depending on your gutter style and roof type as well as what types of trees are near your residence.
