Our Process
First off, the moment you make your first call, you'll be connected with one of our dispatchers situated in Polk County. Our dispatchers have many years of experience in gutter cleaning service and will give you the best help & assistance.
We are going to take a look at your household utilizing satellite imagery and having a brief conversation with you on the condition of your gutters and when they were previously cleaned.
With this information we are able to provide fixed-price charge for gutter & downspout cleaning as well as cleaning any kind of debris or perhaps leaves and twigs from the rooftop.
Following the call you will receive an e-mail along with complete written documentation. We're going to confirm the price provided over the telephone along with the bid, explaining the break-down of price, precisely what job is going to be undertaken and when we are going to get the job done.
Our scheduling team will likely have earlier worked the very best route for our cleaners, so that they can easily arrive at the job quickly and most cost efficient that will allows us to give you the top services and very best value saving on gasoline as well as time.
They're going to call you 24 hours just before your job is due to start out and they will give you an arrival window for our tech to visit.
Rest assured when this alters for any reason you will be told before time, saving you from waiting for us, although a lot of of our work is completed when the customer isn't in the house
The cleaning service personal will, without exception, introduce himself to you, and if you are readily available, they will request to you be taken across the property and explain any problem that he could possibly identify.
Just before we start, we just take pictures of all key regions we are going to be doing work in.
We start out with the roof structure, clearing it down of debris, leaves and shingle grit, we make use of a blower to accomplish this, and also utilize shovels to grab big heaps of fallen leaves.
With all the roofing thoroughly clean & clear, we go to the gutter, removing leaves/twigs & dirt with trowels & scooping tools, we bag up all this clutter once we clean up it, we don't let it stay on the roof structure or drop it to the ground beneath - we work to the very best benchmarks of cleanliness
Now, with all the gutters all cleaned, we turn to inspect the state of the downpipes, to see if they're free from blockages and 100 % clear, our team is well equipped with the appropriate tools to eliminate blockages that could be a problem for the rain water to flow, furthermore, we are capable to locate obstructions that will not be apparent or visible at first look
Once the work is all done we will take photos of the work done and also will share these with you through e-mail. You will subsequently be able to observe the pre and post.
Also by email message, we send our invoices for the service cost, for payments method, our company offers you different options, as check, hard cash, bank transfer, or payment link through a risk-free email, furthermore, you may use your mobile phone to pay out by credit card
We always call up our clients following completion of the work to make sure they are pleased with the very high standards we strive to provide.
We will return to your property, without fuss, and remedy any kind of problems if we haven't exceeded your expectations.
At Ken's Gutters, we are perfectionists and are happy to provide each and every customer a 45-days assurance.
Our service package offers frequent planned cleaning of gutters and downpipes to keep the property protected. We're going to visit 2, 3 or 4 times each year depending on your rain gutter layout and roof type and also what kinds of trees are around your house.
