Our Standard Working Procedures
Our Hillsborough County based despatchers possess many years of working experience and they're going to offer expert support & assistance right from the minute you contact us.
We will measure your house utilizing satellite images and having a brief discussion together with you on the condition of the gutters and when these were last cleaned.
With this details we can provide a fixed-price charge for rain gutter and downspout cleaning as well as cleaning up any kind of debris or perhaps leaves and twigs off the roofing.
Following your call you will receive an email along with full written paperwork. We will confirm the price given over the phone and also the bid, describing the break-down of price, what job will be carried out and when we are going to finish the work.
Our appointment scheduling staff who has the responsibility to ensure all our tasks are carried out immediately, they will be responsible for working out the ideal routes for our gutter cleaners to enable them to show up at the jobs in the most time and distance efficient route, conserving fuel & time driving permits us to provide you with the greatest value.
You will receive a telephone call 24 hours prior to the scheduled job to give you a window of arrival when the tech will be there.
Immediately after arrival the cleaner is going to introduce himself to you &, if you're home and have the time, walk across the property with you to let you know the trouble spots.
Before beginning on the cleaning, photos are taken of the key areas that are going to be worked on.
The roof is cleaned of dirt, shingle grit & leaves to begin with, using an electrical blower along with a scoop to gather large leaf bundles.
For high-quality standards, right after the complete cleaning and clear of your home's rooftop, we go to the rain gutter, removing leaves/twigs & dirt from that using tools like trowels and collecting tools, we place all of this in baggage as we thoroughly clean the workspace, after that, we're going to carry those sacks along with us so you don't need to deal with them
Right now, with the gutters all cleaned, we turn to examine the condition of the downpipes, to find out if they are free from obstructions and full clear, our staff is full equipped with the appropriate tools to eliminate obstacles that can be a problem for the water to pass, additionally, we are able to identify obstructions that will not be apparent or visible at first look
Once the work is complete, we will take pictures of it & send them an email to you.
You will also get by e-mail, a receipt and invoice of the work completed. There are many ways to pay. You can pay by card over the phone if you want or you may choose the payment link inside the email, by bank transfer, by cheque or by cash.
We call all of our clients right after the job has been carried out to make sure that the task was completed to the very high benchmarks expected of us
Should our work not meet & exceed your anticipations, we will attend your house in Winter Estates to treat the problem without any kind of fuss.
At Ken's Gutters, we are perfectionists and are very happy to give every customer a 45 day assurance.
Our service plan gives you frequent planned cleaning of rain gutters and downpipes to maintain your residence protected. We're going to visit 2-4 times every year depending on your gutter layout and roof type as well as what sorts of trees are bordering the house.
