Our Procedure
First of all, the minute you make the first call, you will be connected to one of our dispatchers situated in Volusia County. Our dispatchers possess years of experience in gutter cleaning and can provide you with the very best guidance & assistance.
Then we will check at your residence employing satellite imagery & speak with you when these were previously cleaned, along with the condition of your rain gutters.
A set price will then be given to you for the cleaning of the roofing whenever possible and clearance and cleaning up of your gutters and downspouts all around the home.
Following your call you will get an email along with full written documentation. We're going to confirm the cost given over the phone and the bid, describing the break-down of cost, precisely what work is going to be carried out and when we are going to do the job.
Our scheduling team will likely have earlier worked the best route for them, so they can reach the work punctually and most cost effective that will permits us to give you the best service and very best cost saving on fuel and time.
They are going to call you 24 hours just before your job is due to begin and they'll give you an arrival window for our tech to visit.
Immediately after arrival the cleaning specialist is going to introduce himself to you personally &, when you are home and have the time, walk across the property with you to let you know the troublesome areas.
We're going to take pictures of the major of the working area prior to start with the work.
The rooftop is cleaned out of dirt, roofing shingle grit and fallen leaves first of all, utilizing an electrical blower and a scoop to get together large leaf bundles.
When the roof is cleaned, we are going to remove dirt & leaves/twigs from the rain gutter utilizing scooping tools & trowels. All the debris is properly bagged up while we work. Absolutely nothing gets tossed on the floor or left on the roof.
The next stage is checking out your downspouts and making sure there are no clogs or blockages. We make use of specialized tools and equipment to deal with blockages and then we can also discover obstructions that aren't always obvious at first glance.
As soon as the work is all done we take photographs of all of the job done and also will share these with you by email message. You will then be able to see the before and after.
You will also receive by email, an invoice & receipt for the work done. There are numerous ways to pay. You are able to pay by credit card over the telephone if you'd like or you can click on the payment link within the e-mail, by bank transfer, by check or by hard cash.
When all work is completed, we get in touch with our clients and always check their thoughts and opinions of the job in order to ensure that the task was carried out as you expected and also the high quality we provide you with
If you are not satisfied for any reason, we will gladly revisit & remedy the issue.
At Ken's Gutters, we're perfectionists and therefore are pleased to give each client a 45-day warranty.
