Our Standard Operating Processes
First off, the minute you make your first call, you will end up connected with one of our very own dispatchers located in Hillsborough County. Our dispatchers have years of experience in gutter cleaning and will give you the very best help & assistance.
We're going to measure your residence utilizing satellite images and having a brief discussion together with you on the condition of your rain gutters and details on when these were last cleaned.
A fixed price will be provided to you personally for the cleaning up of your roofing whenever possible and clearance & cleaning up of the rain gutters & downspouts all around the home.
You get your own personal copy of the price quote by email to validate exactly what we intend to do, exactly when we can perform it & the amount it's going to cost you.
Our appointment scheduling team will likely have previously worked the ideal route for our cleaners, so that they can easily reach the work quickly and most cost effective which will permits us to provide you with the top services and best value saving on gasoline and time.
They're going to call you 24 hours before your job is due to start out and they'll provide you an arrival time frame for our technician to attend.
Right after arrival the cleaning specialist is going to introduce himself to you and, if you are home and also have the time, walk all around the property or home together with you to show you troublesome areas.
Before the start of the project we take photographs of your gutters and roof structure and of the work about to be undertaken.
We start with the roof structure, cleaning up it down of debris, leaves & roofing shingle grit, we utilize a blower to perform this, as well as use scoops to pick up big heaps of fallen leaves.
All of our gutter cleaning specialists do the job with very high standards of cleanliness during the work. They are going to next commence cleaning the rain gutters utilizing scooping equipment and bag up as they clean up, which means absolutely no mess is left on to the ground to clean up later and have blow aside.
The next stage is checking out your downspouts and ensuring there are no clogs or obstructions. We use specialized equipment and tools to deal with blockages and then we can also find blockages which aren't necessarily noticeable initially.
As soon as the work is complete, we take pictures of it and then email them to you.
Also by email message, we send out our invoices towards the service charge, for payments process, our company offers you different choices, as cash, cheque, bank transfer, or payment url via a risk-free email, furthermore, you could use your phone to pay out by credit card
As soon as all work is completed, we contact our customers and always check their opinion of the job in order to be sure that the task was done as you expected and also the high quality our company offers
At Ken's Gutters, we are perfectionists and are very happy to give each and every customer a 45-days promise.
If you're not satisfied with the work which has been carried out, we will be sure to support & address your concerns with no hassle
Our service plan delivers regular scheduled cleaning of gutters & downpipes to maintain the house protected. We will visit 2 to 4 times every year based on your gutter layout and rooftop type along with what kinds of trees are actually near your property.
