Our Standard Operating Processes
To begin with, once you call us, you'll be connected with one of our Lake County based despatchers, our rain gutter cleaning despatchers possess many years of practical experience in the business and offer professional guidance & assistance.
We use satellite imagery to examine your premises & discuss when your gutters were last cleaned out and what condition they're in at present.
A fixed price will then be presented to you for the cleaning up of your roof structure whenever possible & clearance & cleaning of your gutters & downspouts all-around your house.
You will receive a copy of the bid with all the documents right at the end of the phone call and this will confirm exactly what we're going to complete, when we're gonna do it & exactly how much it will cost you.
We have a staff specialized on schedules and timeframes, they will make sure that our work are done promptly, they are responsible of the routes that the gutter cleaners take, so, their role is find the best route to the needed locations to save time and use the most efficient route, with this, not only gas cost is saved but gives to you personally efficient cost.
You will receive a telephone call 24 hours ahead of the scheduled job to give you a window of arrival when the tech will be there.
Very often our jobs are accomplished while the customer has gone out as we are only working on the outdoors of the property. However if you are remaining in for us we are going to contact you if for whatever reason if the timing varies.
The cleaner will introduce himself to you personally on planned arrival, and when you have got time, we are going to walk around your residence together with you and you could indicate any problem areas.
Before we start, we just take pictures of all of the major regions we will be doing work in.
We commence with the roof structure, cleaning it down of debris, leaves and roofing shingle grit, we make use of a blower to achieve this, and also make use of shovels to grab large bundles of fallen leaves.
With all the roof clean and clear, we move to the gutter, removing leaves & dirt with trowels and scooping devices, we bag up all of this debris as we clean up it, we don't leave it on your roofing or put it to the ground beneath - we do the job to the top standards of cleanliness
With the gutters totally clear we go to the downpipes, checking that they're free and clear of blockages, we bring specific tools and equipment to clear any blockages that could be there, we will also locate blockages that may not be obvious at initial look.
Once done we take pictures of the carried out work & show those with you through e-mail.
We also issue our bills and invoices through email and you may opt to pay us by cheque, cash, bank transfer, or settlement link in secure e-mail, - you can even pay by visa or mastercard over the phone if you want
As soon as all work is finished, we get in touch with our customers and check their thoughts and opinions of the work to make certain that the task was done as expected and with the best quality we offer
Should our job not meet up with and surpass your anticipations, we will show up at your house in West Crooked Lake to remedy the issue with no fuss.
