Our Typical Operating Procedures
Our Orange County centered despatchers possess several years of working experience and they're going to give expert help and assistance from the moment you call.
We will assess your household utilizing satellite imagery and having a short talk together with you relating to the condition of your rain gutters and details on when these were previously cleaned.
By using this details we're going to provide you with a price customized for your requirements to clean up your gutters and downspouts and when possible we are going to clear the leaves and debris from your roofing.
Following the phone call you will receive an e-mail along with complete written documentation. We will affirm the cost given over the telephone and the bid, explaining the break-down of cost, what work will be performed and when we will carry out the job.
Our jobs are performed promptly because of our knowledgeable appointment scheduling staff who will figure out the best route for the gutter cleaner to enable them to work the most time-efficient and distance-efficient route. This saves traveling time and gasoline so that we could pass on the value savings to our customers.
You will receive a phone call 24 hours prior to the scheduled task to provide you with a window of arrival when the professional will be there.
Often our tasks are finished whilst the customer is out as we are simply just working on the outdoors of the home. However if you are staying in for us we will phone you if for any reason if the timing changes.
The cleaning specialist will always introduce himself to you on planned arrival, and if you've time, we are going to walk across the residence with you and you could point out any trouble areas.
Prior to the start of the project we will take photographs of your gutters and roofing and of the job about to be undertaken.
We commence with the roof structure, clearing it down of debris, leaves and roofing shingle grit, we utilize a blower to achieve this, and also utilize shovels to grab large bundles of leaves.
For quality benchmarks, right after the full cleaning and clear of your homes roof, we turn to the gutter, clearing fallen leaves & debris from that utilizing tools like trowels and collection equipment, we put all of this in baggage as we clean the workspace, then, we are going to carry those sacks along with us this means you don't have to deal with them
With the gutters all clear we proceed to the downspouts, examining that they're free and clear of obstructions, we have tools and special equipment to get rid of any blockages that might be there, we will also locate blockages that may not be obvious at initial look.
Once complete we take photos of our carried out job & show those with you through email.
You will additionally receive bills and invoicesby email so that you can pay by cash, secure e-mail payment url, bank transfer, or check. If you like, you may also pay over the phone using a credit card.
We always call up our clients following conclusion of the task to make sure they are happy with the very high benchmarks we work tirelessly to offer you.
Just in case you are disappointed with all the work which has been undertaken, we're going to be sure to support & resolve your complaints with no problem
At Ken's Gutters, we are perfectionists and so are very happy to give each customer a 45-day warranty.
