Our Procedure
To begin with, when you call us, you'll be in touch with one of our Lake County based despatchers, our gutter cleaning despatchers have got several years of experience in the business and offer expert support & assistance.
We make use of satellite imagery to evaluate your residence & speak about when your gutters were previously cleaned and just what condition they are in right now.
A fixed price will then be presented to you personally for the cleaning up of the roof when possible and clearance & cleaning up of the gutters & downpipes around your residence.
You get your own personal copy of the quote by email to confirm precisely what we plan to do, exactly when we can perform it and the amount it is going to cost you.
Our appointment scheduling team will have earlier worked the very best route for our cleaners, so they can easily reach the work immediately and most cost-effective which will allows us to provide the best services & best cost saving on fuel as well as time.
You will get a phone call 24 hours before the scheduled task to give you a window of arriving time when the professional is going to be there.
When this should change, you're going to be well informed beforehand so you don't have to wait around. Many of our tasks are carried out without the customer being home too.
If you are home once the rain gutter cleaning specialist arrives, he will introduces himself and also ask you to walk around the property with him indicating any kind of critical troublesome areas to deal with.
We're going to take photos of the key working spot before we start with the task.
We commence with the roof structure, clearing it down of leaves, debris & roofing shingle grit, we utilize a blower to perform this, as well as make use of shovels to grab large bundles of leaves.
Once the roofing is cleaned, we're going to take away dirt & leaves/twigs from your gutter using scooping tools & trowels. All the clutter is nicely packaged up as we work. Nothing gets tossed on the floor or left on the rooftop.
Our next stage is looking at your downpipes & making sure there are no clogs or obstructions. We use specialized equipment and tools to address blockages and we could also discover obstructions that aren't always noticeable initially.
As soon as the work is done, we will take pictures of it and then e-mail them to you.
Additionally by email, we deliver our bills towards the service cost, for payments procedure, we offer you several options, as hard cash, check, bank transfer, or payment url via a secure e-mail, also, you may use your cell phone to pay by credit card
We call up all of our clients after the job has been completed to ensure that the work was carried out towards the high benchmarks expected of us
At Ken's Gutters, we are perfectionists and are very happy to provide each and every client a 45-days guarantee.
In the event that you aren't happy for any reason, we are going to gladly return and fix the issue.
Our service package gives you frequent scheduled clearing of rain gutters & downpipes to maintain your home protected. We are going to visit 2-4 times a year based on your rain gutter layout & roof type as well as what types of trees are surrounding your property.
