Our Standard Operating Procedures
To begin with, the moment you do make your very first call, you will be connected with one of our very own dispatchers located in Collier County. Our dispatchers possess years of working experience in gutter cleaning service and will provide you with the best guidance & services.
We will determine with you the previous time your gutters were cleaned and cleared and using satellite imagery we are able to examine & view your household.
Using this information we are able to provide fixed-price cost for gutter and downpipe cleaning and also cleaning any clutter or leaves from the roof structure.
Following your call you will get an e-mail with complete written documentation. We will confirm the cost given over the phone and the bid, explaining the break-down of charge, exactly what work is going to be performed and when we will complete the task.
Our tasks are carried out rapidly thanks to our experienced scheduling team that will discover the very best route for the gutter cleaner to allow them to work out probably the most time-efficient and distance-efficient path. This will save driving time and gasoline so we can pass along the value savings to the customers.
You will receive a telephone call 24 hours before the scheduled job to provide you a window of arrival when the tech is going to be there.
Quite often our tasks are completed whilst the client has gone out as we are just working on the outside of your home. But if you are remaining in for our team we're going to call you if for whatever reason in the event the timing changes.
The cleaner will introduce himself to you personally on planned arrival, and when you have got time, we will walk across the residence together with you and you can discuss any troublesome areas.
We will take photos of the major of the working area before commence with the work.
We will first make use of the foliage blower to clean dust and fallen leaves from the roofing so this all removed just before cleaning the rain gutters. All leaves will be picked up using our shovels & parcelled up.
For quality benchmarks, following the complete cleaning and clear of the roof, we turn to the gutter, clearing leaves/twigs and debris from that using tools such as trowels & collection tools, we put all of this in baggage since we thoroughly clean the work area, then, we will take on those bags along with us so you do not need to take care of them
Now, with all the gutters all cleaned, we proceed to check the state of the downpipes, to find out if they're clear of blockages and 100 % clear, our staff is well-equipped with the appropriate tools to clear out obstacles that may be a problem for the water to pass, additionally, we're able to locate blockages that will not be apparent or visible at first look
After the job is done, we take photos of it and send them an email to you.
Additionally, you will receive invoices & billsby e-mail so you can pay out by cash, safe email payment url, bank transfer, or check. If you like, you could also pay over the phone using a charge card.
We call all of our clients following the job has been carried out to make certain that job was carried out to the highest benchmarks anticipated of us
