Our Typical Operating Processes
First of all, whenever you contact us, you will be in touch with one of our Hillsborough County centered despatchers, our gutter cleaning despatchers possess several years of experience in the business and give professional help & service.
Then we will look at your home using satellite images & speak with you when they were previously cleaned, along with the condition of the gutters.
By using this data, we're going to provide a fixed price bill for cleaning your gutters & clearing your downspouts, and if possible, additionally cleansing the leaves & debris from your roof.
You will receive a duplicate of this bid & full documentation by email right after the call, this confirms exactly what we're going to undertake, when we are going to do it, and how much it will cost
Our tasks are done quickly because of our experienced appointment scheduling staff who will discover the ideal route for the gutter cleaner to allow them to work the most distance-efficient and time-efficient path. This will save traveling time and gasoline so that we could pass along the cost savings to our customers.
They're going to call you 24 hours before your work is due to start and they'll provide you an arrival window for our professional to visit.
Be assured if this alters for any kind of reason you're going to be informed ahead of time, saving you from waiting for us, although a lot of of our work is carried out when the customer is not home
Upon arrival the cleaning specialist will introduce himself to you personally &, when you are home and have the time, walk across the property with you to show you problem areas.
Just before we start, we just take photographs of all the key regions we are going to be doing work in.
We will initially use the leaf blower to clean dust & fallen leaves from the roofing so all of this cleared prior to cleansing the rain gutters. All fallen leaves will be collected using our scoops & bagged up.
With the roof structure clean & clear, we proceed to the gutter, removing leaves/twigs & dirt with trowels & scooping tools, we bag up all of this dirt once we clear it, we don't let it stay on your rooftop or throw it to the floor below - we work to the highest standards of cleaning
Now, with all the rain gutters all cleaned out, we turn to inspect the condition of the downspouts, to find out whether they're clear of obstructions and 100 % clear, our team is well equipped with the proper tools to get rid of blockages that could be a problem for the water to pass, furthermore, we're capable to identify obstacles that will not be obvious or visible at first look
Once completed we take photos of the finished job & share those with you by e-mail.
You will also receive by email, a bill and invoice for the work performed. There are many ways to pay off. You can pay by credit card over the telephone if you wish or you can click on the payment link inside the email message, by bank transfer, by check or by cash.
Once all work is done, we call up our customers and check out their opinion of the job to make certain that the job was finished as you expected and with the high quality we offer
At Ken's Gutters, we're perfectionists and therefore are thrilled to offer every client a 45-day assurance.
In the event you are disappointed with all the work that's been undertaken, we are going to make sure to support & address your issues with no hassle
