Our Standard Operating Procedures
To start with, the moment you make the first call, you will be connected to one of our very own dispatchers situated in Orange County. Our dispatchers have got several years of working experience in gutter cleaning service and will provide you with the very best help and services.
Then we will look at your residence employing satellite imagery & speak with you when they were last cleaned out, as well as the condition of the gutters.
A set price will be presented to you personally for the cleaning up of your roof structure if possible and clearance and cleaning of the gutters and downpipes all-around the home.
You will get a copy of the bid with all of the paperwork right at the end of your phone call and this will confirm precisely what we will perform, when we're gonna do it & the amount it's going to cost you.
Our appointment scheduling team will have earlier worked the very best route for our cleaners, so they can arrive at the job quickly and most cost efficient which will permits us to provide the best services and very best value saving on fuel as well as time.
They're going to call you 24 hours before your work is due to start and they can provide you an arrival time frame for our professional to attend.
Quite often our tasks are done whilst the client has gone out as we are only working on the outside of the home. But if you are remaining in for us we will call you if for whatever reason if the timing varies.
Immediately after arrival the cleaning specialist is going to introduce himself to you personally &, when you are home and also have the time, walk all around the property with you to let you know the problem areas.
We are going to take photos of the key working section before commence with the work.
The roof is cleaned out of debris, shingle grit and fallen leaves to start with, utilizing an electrical blower as well as a scoop to gather big leaf heaps.
When the roof clean & clear, we move to the rain gutter, eliminating fallen leaves & debris with trowels & scooping devices, we bag up all of this debris once we clear it, we don't leave it on the roof or throw it to the floor below - we do the job to the highest standards of cleaning
Right now, with all the rain gutters totally cleaned out, we proceed to check the state of your downpipes, to find out whether they are totally free of obstructions and full clear, our company is well equipped with the appropriate tools to remove obstructions that may well be a problem for the rain water to flow, furthermore, we're able to detect obstacles that won't be obvious or visible at the initial look
Once the work is all done we will take photos of all the job done and will present all these with you through email. You will subsequently be able to see the pre and post.
Also by email message, we send out our invoices towards the service charge, for payments method, we provide you different choices, as cash, check, bank transfer, or payment link through a risk-free e-mail, additionally, you might use your phone to pay by credit card
You will receive a call from us right after the work was finished to ensure you are satisfied with the work and that the job was done towards the highest standards that we promise.
Should you be disappointed with all the work that's been carried out, we will be sure to support and sort out your issues with no hassle
