Our Standard Operating Procedures
Our Columbia County centered despatchers have many years of experience and they're going to deliver professional guidance & assistance right from the moment you contact us.
We're going to evaluate your house utilizing satellite images and having a short talk with you relating to the condition of your gutters and details on when they were last cleaned.
Using this data, we're going to give you a set price bill for cleaning your gutters & clearing your downspouts, and if possible, additionally cleaning the leaves and clutter from your roofing.
You receive your own copy of this price quote by e-mail to confirm exactly what we intend to do, when we can perform it & the amount it will cost.
We have a staff specialized on schedules & timeframes, they make certain that our work are carried out promptly, they are accountable of the paths that the gutter cleaners take on, so, their job is locate the right route to the necessary locations to save time & take the most efficient route, in this way, not only gas cost is actually saved but provides to you efficient cost.
The team is going to call you 24 hours prior to the cleaning services start off the job and will give you an time space for the specialist team appears, although many of our tasks are completed when the client is not in the house
If you are home once the rain gutter cleaner arrives, he will introduces himself as well as ask you to walk around your residence with him mentioning any key trouble spots to deal with.
Before we start, we take pictures of all major areas we are going to be working in.
The roofing is cleaned out of debris, roofing shingle grit and leaves to start with, employing an electrical blower along with a scoop to collect big leaf bundles.
All our gutter cleaners do the job with high standards of cleanliness throughout the job. They will next start off clearing the gutters utilizing scooping tools and bag up as they clear out, this means zero clutter is left behind on the floor to eliminate later and have blow aside.
Our next stage is looking at your downspouts & ensuring there aren't any clogs or blockages. We use special equipment to address obstructions and then we can also locate obstructions which are not always obvious at first glance.
When complete we take photographs of the carried out work and show these with you by email.
In addition, we provide our receipts and invoices by email and you may opt to pay out us by check, bank transfer, hard cash, or payment link in safe e-mail, - you may even pay by credit card over the phone if you like
We call up our clients following the job has been completed to ensure that the work was carried out towards the very high benchmarks expected from us
At Ken's Gutters, we're perfectionists and are thrilled to offer each and every client a 45-days promise.
Our service package features frequent scheduled clearing of rain gutters & downpipes to help keep your home protected. We're going to visit 2 to 4 times each year depending on your rain gutter layout and rooftop type along with what sorts of trees are actually around the home.
