Our Standard Operating Procedures
To begin with, as soon as you do make the first call, you will be connected to one of our very own dispatchers located in Columbia County. Our dispatchers have many years of experience in gutter cleaning and will give you the very best guidance & assistance.
We make use of satellite imagery to evaluate your premises and discuss when your gutters were last cleaned out and just what condition they're in right now.
A fixed price will then be provided to you for the cleaning up of the roofing when possible and clearance and cleaning up of the gutters and downspouts around the home.
You will receive a duplicate of this bid & full records by e-mail soon after the phone call, this shows precisely what we are going to undertake, when we will do it, and just how much it will cost you
All of our tasks are carried out promptly as a result of our knowledgeable scheduling team that will discover the very best route for the gutter cleaner so they can work out the most time-efficient and distance-efficient route. This saves driving time and gasoline so we can pass on the cost savings to the clients.
You will receive a telephone call 24 hours before the scheduled job to give you a window of arriving time when the professional will be there.
Upon arrival the cleaner will introduce himself to you personally &, when you are home and also have the time, walk across the property or home with you to show you troublesome areas.
We are going to take photos of the major of the working spot before start with the work.
The task starts at the roof, cleaning all of the remains of leaves, dirt & tiny rocks. To do this task, we make use of a blower as primary device, among the list of other tools we could mention shovels to collect huge bundles of leaves
With all the roof thoroughly clean and clear, we go to the rain gutter, eliminating leaves & dirt with trowels and scooping devices, we bag up all of this clutter as we clear away it, we don't let it sit on the roofing or drop it to the ground below - we do the job to the top standards of cleaning
The next action is checking out your downspouts and making sure there are no clogs or obstructions. We employ specialized equipment and tools to address blockages and then we can also discover blockages which are not necessarily noticeable initially.
As soon as the job is all done we take pictures of the work done and will present all these with you through email message. You will then be able to see the before and after.
In addition, we issue our receipts and invoices through email and you might choose to pay out us by check, bank transfer, cash, or payment link in secure e-mail, - you might also pay by visa or mastercard on the telephone if you like
Once all is done, we get in touch with our clients and get their opinion of the job to make certain that the task was done as expected and also the top quality we offer
Our service plan provides frequent planned cleaning of gutters and downpipes to keep your property protected. We will visit 2 to 4 times every year based upon your gutter layout & roof type as well as what types of trees are around the home.
