Our Typical Operating Processes
To begin with, the moment you do make the first call, you will be connected to one of our very own dispatchers positioned in Lake County. Our dispatchers possess many years of working experience in gutter cleaning and will give you the best guidance & services.
We utilize satellite imagery to evaluate your property and speak about when your rain gutters were previously cleaned out as well as what condition they are in currently.
A set price will be provided to you for the cleaning of your roofing if possible & clearance & cleaning up of your gutters & downpipes all-around your property.
Following the phone call you will receive an e-mail with complete written documentation. We will confirm the price given over the telephone and the bid, explaining the break-down of price, what work is going to be carried out and when we will do the job.
All of our jobs are done rapidly because of our experienced scheduling team who will determine the ideal route for the gutter cleaner to allow them to work the most distance-efficient and time-efficient path. This will save traveling time & gas so we can pass on the cost savings to our customers.
You will receive a phone call 24 hours prior to the scheduled task to provide you with a window of arrival when the tech will be there.
Often our tasks are accomplished while the customer has gone out as we are simply just working on the outside of the home. But if you are staying in for our team we're going to contact you if for whatever reason in the event the timing varies.
The cleaning professional will always, with no exception, introduce himself to you personally, so if you're readily available, they'll ask to you be taken across the property and express any problem he could possibly identify.
Before we begin, we take photos of all of the key places we will be working in.
We will then first utilize the foliage blower to clean debris & leaves from the roofing so all of this cleaned prior to cleaning the rain gutters. All fallen leaves will be collected with our shovels & parcelled up.
All our gutter cleaning specialists work with highest standards of cleanliness during the work. They're going to next begin clearing the rain gutters using scooping tools and bag up as they clean up, meaning no clutter is left on to the ground to eliminate later or have blow aside.
Now, with the gutters totally cleaned, we turn to check the condition of the downspouts, to see if they're free from obstructions & 100 % clear, our staff is well-equipped with the proper tools to clear out obstructions that could be a problem for the rain water to flow, also, we're capable to locate blockages that will not be noticeable or visible at first look
When the work is completed we take photos of all of the job done and will present all these with you by e-mail. You will then be able to observe the before and after.
Also by e-mail, we deliver our invoices for the service charge, for payments process, we offer you diverse options, as cash, cheque, bank transfer, or payment url through a risk-free email, additionally, you might use your phone to pay out by credit card
You will receive a phone call from our company as soon as the work was concluded to make sure you are content with the work and also that the task was carried out towards the very high standards that we guarantee.
If you're not satisfied with all the work that has been completed, we're going to make sure to support and resolve your grievances with no problem
Because our high quality work and possess high standards on cleaning, we can offer you a 45 days warranty of no obstructions
