Our Standard Operating Procedures
To start with, the minute you make your very first call, you will end up connected to one of our dispatchers positioned in Gadsden County. Our dispatchers have got several years of experience in gutter cleaning and can give you the very best guidance & assistance.
We are going to determine with you the last time your rain gutters were cleaned and cleared and utilizing satellite imagery we can discuss & view your household.
A fixed price will then be provided to you for the cleaning up of your roofing if possible & clearance & cleaning up of your rain gutters & downspouts all around the house.
You will get a copy of the bid with all the documents towards the end of the phone call and this will confirm exactly what we will complete, when we're gonna get it done & just how much it will cost you.
Our jobs are performed promptly as a result of our knowledgeable appointment scheduling team who'll figure out the best route for our gutter cleaner to enable them to work probably the most distance-efficient and time-efficient route. This saves driving time and gasoline so we can pass along the cost savings to the clients.
You will receive a phone call 24 hours before the scheduled job to provide you a window of arriving time when the tech is going to be there.
The cleaning personal will, with no exception, introduce himself to you personally, and if you are readily available, they will request to you be taken all around the residence and express any problem that he may detect.
Just before we start, we take photographs of all main areas we are going to be working in.
We start out with the roof, cleaning up it down of debris, leaves and roofing shingle grit, we use a blower to perform this, as well as make use of shovels to pick up large bundles of fallen leaves.
After the roof structure is cleaned out, we will eliminate debris and leaves from the gutter using collecting tools and trowels. All of the clutter is properly bagged up while we do the job. Absolutely nothing gets thrown on the floor or left behind on the rooftop.
With the gutters all clear we move to the downspouts, examining they are totally free and also clear of obstructions, we bring specific tools and equipment to clean any blockages that might be there, we can also discover obstructions that might not be noticeable at initial look.
Once the job is finished we will take pictures of all the work done and also will share these with you by e-mail. You will then be able to observe the before and after.
Additionally by email message, we send out our invoices towards the service cost, for payments process, we provide you various options, as hard cash, cheque, bank transfer, or payment link through a risk-free e-mail, furthermore, you might use your phone to pay by visa or mastercard
We call up each of our customers after the work has been carried out to ensure that the work was completed to the high benchmarks expected of us
At Ken's Gutters, we are perfectionists and therefore are thrilled to give each client a 45 day guarantee.
We will return to your home, without hassle, & remedy any issues if we haven't surpassed your expected results ..
Our service package gives you regular planned cleaning up of rain gutters & downspouts to help keep your home protected. We're going to visit 2 to 4 times per year based upon your gutter layout & roof type and also what kinds of trees are actually surrounding your place.
